Briana Gracin
Murfreesboro
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hairstylist/Cosmetologist
Encore Off Main
Franklin
06.2024 - 10.2025
- Professional Hair Stylist at a boutique salon in downtown Franklin, specializing in personalized cuts, color, extensions, and styling services.
- Build strong client relationships through exceptional customer service and a commitment to enhancing individual style and confidence.
- Stay updated on industry trends to provide innovative techniques and modern looks.
- I have a certification in extensions by Trust and Mane and a certification in Brazilian Blowouts
Server
La Tavola Italiana
08.2020 - 09.2024
- As a server at La Tavola, an Italian restaurant, I provided exemplary service to guests, creating a warm and inviting dining experience.
- With a solid knowledge of Italian cuisine and a commitment to delivering exceptional customer service, I contributed to the restaurant's reputation for excellence.
- I thrived in a fast-paced environment and worked collaboratively with the team to ensure a memorable dining experience for patrons.
Front Desk Receptionist
Heritage Park Endodontics
Murfreesboro
10.2022 - 12.2023
- Greet patients, manage check-in/out, and schedule appointments.
- Verify insurance, process payments, and maintain accurate patient records.
- Handle multi-line phone systems and respond to patient inquiries.
- Ensure compliance with HIPAA and office protocols.
- Maintain a clean and organized reception area.
- Provide support to the clinical team for seamless patient care.
- Maintained organized patient records and updated information regularly.
- Processed patient paperwork and insurance forms accurately.
- Coordinated communication between patients and dental providers effectively.
- Ensured a clean and welcoming front desk environment consistently.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Responded to inquiries and room requests made online, by phone, and via email.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
Farm Hand
Horse Quarter Farms
College Grove
01.2021 - 01.2023
- Managed livestock care including feeding, watering, and health monitoring.
- Assisted in crop management by preparing soil and applying fertilizers.
- Collaborated with team members to ensure efficient workflow on the farm.
- Followed safety protocols to maintain a safe working environment for all staff.
- Provided training to new workers on farming techniques and equipment usage.
- Loaded and unloaded trucks with supplies or products from the farm.
- Performed general maintenance tasks around the farm, including repairing fences and buildings.
- Maintained farm equipment such as tractors, harvesters, and other machinery.
- Cleaned out barns, stalls, pens, and other animal enclosures on a regular basis.
- Ensured compliance with all safety regulations related to farm operations.
Broista
Dutch Bros Coffee
Tennessee
02.2022 - 08.2022
- As a Broista at Dutch Bros, I played a vital role in delivering exceptional coffee and customer service to patrons.
- With a passion for crafting delicious beverages and creating a positive atmosphere, I consistently provided a memorable experience for customers.
- I thrived in a fast-paced environment and worked collaboratively with the team to ensure efficient operations and customer satisfaction.
Assistant Youth Pastor
LifePoint Church
Murfreesboro
08.2019 - 08.2020
- Led youth group meetings and discussions to foster spiritual growth.
- Organized community service projects to engage youth in outreach activities.
- Developed engaging lesson plans to teach biblical principles effectively.
Customer Service
Texas Roadhouse
Murfreesboro
01.2018 - 08.2020
- As a hostess at Texas Roadhouse, I played a crucial role in creating a welcoming and organized dining experience for guests.
- I was responsible for greeting customers, managing reservations, and coordinating seating arrangements to ensure efficient table turnover.
- With my friendly and professional demeanor, I provided exceptional customer service and contributed to a positive atmosphere in the restaurant.
Education
Cosmetology - License
Franklin Hair Academy
Franklin, TNAssociate Degree Education -
Cumberland University
Tennessee 08.2020 - 05/2022
High school diploma -
Blackman High School
Murfreesboro, TNSkills
- English
- Heavy Lifting
- Food Service
- Serving Experience
- Teamwork
- Hospitality
- Customer Service
- Client consultation
- Customer relationship management
- Trend awareness
- Product knowledge
- Time management
- Team collaboration
- Problem solving
- Effective communication
- Conflict resolution
- Active listening
- Quick learner
- Sanitation practices
- Instrument sanitizing
- Retail sales strategies
- Relationship building and management
- Sales expertise
- Schedule management
- Customer consultation
- Appointment scheduling
- Social media promotion
Certification
Food Handler Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Hairstylist/Cosmetologist
Encore Off Main
06.2024 - 10.2025
Front Desk Receptionist
Heritage Park Endodontics
10.2022 - 12.2023
Broista
Dutch Bros Coffee
02.2022 - 08.2022
Farm Hand
Horse Quarter Farms
01.2021 - 01.2023
Associate Degree Education -
Cumberland University
08.2020 - 05/2022
Server
La Tavola Italiana
08.2020 - 09.2024
Assistant Youth Pastor
LifePoint Church
08.2019 - 08.2020
Customer Service
Texas Roadhouse
01.2018 - 08.2020
Cosmetology - License
Franklin Hair Academy
High school diploma -
Blackman High School