Briana L. Estes
Murfreesboro
Summary
Experienced with customer service, inventory management, and team support. Utilizes effective communication to ensure smooth operations and resolve issues promptly. Strong understanding of problem-solving techniques and teamwork to enhance productivity and achieve goals.
Overview
15
15
years of professional experience
Work History
Lottery Sales Representative
Tennessee Educational Lottery
Nashville, TN
01.2017 - Current
- Ensures that all TEL sales goals and requirements are consistently met at the retailer level
- Recruits potential retailers and follows-up on the application process
- Promotes and merchandises lottery products at retailer locations within an assigned geographic area
- Implements promotional activities, including the delivery and placement of signage and materials
- Participates and assists in special events and promotions, including site set-up, site breakdown and the sale of Lottery products
- Maintains complete and accurate records as required by management
- Responds to questions, concerns and requests for information by email, telephone, in person or by mail from retailers and players
- Maintains records and ensures that company assigned vehicle is serviced at designed intervals
- Utilizes and maintains a company assigned Lottery vehicle to conduct Lottery business which requires a valid Tennessee Driver’s License.
- Trained new sales representatives on product knowledge and best practices for customer interaction.
- Developed and maintained strong relationships with key retailers to enhance product visibility.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Provided feedback from customers to management team, influencing future TEL enhancements.
- Built relationships with retailers and players to promote long term business growth.
- Fostered lasting relationships with retailers through effective communication and quick response, resulting in long-term loyalty and expanded retailer base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Informed retailers of promotions to increase sales productivity and volume.
- Contributed to team objectives in fast-paced environment.
- Achieved or exceeded company-defined sales quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Contributed to event marketing, sales and TEL promotions.
Grocery Fresh Associate
Amazon
Nashville, TN
04.2021 - Current
- Prepare grocery orders for delivery.
- Use technology like computers, smartphones, manage apps, and scan bar codes.
- Intake new grocery inventory and put away.
- Check for order quality.
- Rotate tasks throughout the week.
- Contributed to a positive work atmosphere by displaying a professional attitude and fostering teamwork among colleagues.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Organized storage areas to maximize capacity, minimize product handling and satisfy temperature requirements.
- Upheld company standards for punctuality and attendance, ensuring reliability and dedication to the Fresh Associate role.
- Promoted workplace safety with proper use of tools, equipment, and personal protective gear during daily operations.
- Supported inventory management efforts, conducting routine cycle counts and reporting discrepancies.
- Assisted in warehouse organization, contributing to an orderly workspace for optimal productivity.
- Demonstrated flexibility in adapting to various roles within the warehouse environment as needed for maximum overall performance.
Helper Coordinator
UPS
Nashville, TN
11.2016 - 12.2016
- Assisted with Driver call tags
- Answered phones
- Assisted with customer request
Experience Specialist (Retail)
Verizon Wireless
Mount Juliet, TN
11.2011 - 11.2016
- Maintained an overall excellent customer experience
- Taught workshops
- Assisted managers with floor management
- Advance troubleshooting
- Provided a high quality customer service
Customer Service Rep- Pro (Call Center)
Verizon Wireless
Mount Juliet, TN
01.2011 - 01.2015
- Deterred customers from leaving VZW
- Assisted customer’s with billing questions
- Advance Troubleshooting
- Provided high quality customer service
- Uses negotiation and problem solving skills to resolve customer concerns
Education
High School Diploma -
North Side High School
Jackson, TN05-2007
Bachelor of Business Administration (B.B.A.) - Business Concentration: Management
Austin Peay State University
Clarksville, TN08-2011
Skills
- Customer service
- Issue resolution
- Multi-tasking
- Microsoft Office Proficiency: Word, Excel, and PowerPoint
- Route Experience
- Account Management
- Problem-solving
- Time management
- Attention to detail
- Strong communication and interpersonal skills
- Problem-solving abilities
- Relationship building
- Detail-oriented
- Excellent written and verbal communication
- Reliability and punctuality
- Goal-oriented mindset
- Inventory management
- Building customer loyalty
- Product knowledge
- Meeting sales goals
- Exceeding customer expectations
Achievements, Activities, Interests
- Received the Hope Scholarship, Based on academic achievement in High school
- APSU Govs Student Programming Council (2009-2011)
- Member of Alpha Kappa Psi
- Public Relations Chair- Alpha Kappa Psi (Spring 2011)
Timeline
Grocery Fresh Associate
Amazon
04.2021 - Current
Lottery Sales Representative
Tennessee Educational Lottery
01.2017 - Current
Helper Coordinator
UPS
11.2016 - 12.2016
Experience Specialist (Retail)
Verizon Wireless
11.2011 - 11.2016
Customer Service Rep- Pro (Call Center)
Verizon Wireless
01.2011 - 01.2015
High School Diploma -
North Side High School
Bachelor of Business Administration (B.B.A.) - Business Concentration: Management
Austin Peay State University