Brianna Cooper
Athens ,TN
Summary
Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Plant Office Assistant
Vulcan Materials
10.2022 - Current
- Enhanced office efficiency by managing schedules, organizing files, and maintaining clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Facilitated smooth operations by efficiently handling approximately 30 incoming mail, phone calls, and visitor inquiries.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Handled payroll duties accurately ensuring all employees received their paychecks on time.
- Interacted with customers by phone, email, or in-person to provide information.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Traveled around to different quarries to help where needed.
CNA
NHC Nursing Home
05.2022 - 10.2022
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Ensured prompt response to call lights, addressing patient needs in timely manner.
- Provided emotional support for patients during challenging times, fostering positive healing environment.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Supported needs of 40+ residents under long-term care.
Online Personal Shopper
Walmart
07.2021 - 05.2022
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Acted as liaison between customers and retailers, resolving any discrepancies or issues with orders.
- Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
- Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
- Developed loyal client relationships through excellent communication skills and genuine commitment to fulfilling their shopping needs.
- Worked in timely manner and fast paced environment meeting our goal of fulfilling 60 orders per hour.
Cashier
Piggly Wiggly Grocery Store
01.2019 - 07.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Mcminn High School
Athens, TN05.2021
Skills
- Business Administration
- Administrative Support
- Database Management
- Invoice Processing
- Spreadsheet Management
- File Maintenance
- Bookkeeping
- Customer Service
- Office Administration
- Valid Driver's License
- Positive Attitude
- Verbal Communication
- Billing and coding
Certification
- CPR Certification, Vulcan Materials - December 2023
Timeline
Plant Office Assistant
Vulcan Materials
10.2022 - Current
CNA
NHC Nursing Home
05.2022 - 10.2022
Online Personal Shopper
Walmart
07.2021 - 05.2022
Cashier
Piggly Wiggly Grocery Store
01.2019 - 07.2021
High School Diploma -
Mcminn High School
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