Brianna Cullen
Chattanooga
Summary
Highly dependable and motivated worker with a proven record of quickly mastering new skills, taking initiative, and maintaining accuracy in high-pressure environments. Brings a strong work ethic, excellent time management, and a commitment to meeting deadlines and supporting team success.
Overview
16
16
years of professional experience
Work History
Patient Care Coordinator
Pure Dental
03.2021 - Current
- Coordinated patient appointments, ensuring optimal scheduling for both patients and providers.
- Assisted patients with insurance verification, facilitating smooth processing of claims and benefits.
- Developed care plans in collaboration with healthcare teams to meet individual patient needs.
- Managed data entry and patient records, ensuring accuracy and completeness of information.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
Sales Lead Manager
Under Armour
06.2019 - 03.2021
- Facilitated training sessions on product knowledge to enhance team performance and customer engagement.
- Created and updated sales reports to accurately reflect team performance and track progress towards goals.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
Bartender
Alley Cat
02.2018 - 05.2019
- Conducted weekly and monthly inventories to assure an adequate supply of liquor, ice, cups, and other necessities.
- Promoted featured drink specials through social media platforms to encourage sales.
- Replenished garnish trays and empty liquor selections, working with barbacks to maintain consistent supply of ice and glassware.
- Monitored open bar tabs, closed out bills for departing patrons, and processed cash and credit transactions.
- Requested identification to verify patrons are of legal drinking age.
Sales Associate
Van Heusen Store
09.2014 - 11.2016
- Used POS system to scan customer purchases, calculate prices, and process transactions.
- Welcomed guests and offered quick assistance to handle diverse needs.
- Unboxed and restocked merchandise into attractive displays.
- Assisted with store recovery to maintain clean and organized sales floor throughout shift.
- Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions.
Front End Supervisor
Splish Splash Water Park
05.2010 - 05.2015
- Supervised front-end operations to ensure efficient customer service and smooth workflow.
- Trained new staff on front-end procedures, enhancing team performance and service delivery.
- Coordinated staff schedules to optimize coverage during peak hours and special events.
- Implemented process improvements to reduce customer wait times and enhance satisfaction.
- Monitored daily cash transactions to ensure accuracy and adherence to financial policies.
- Resolved customer complaints promptly, improving overall customer experience at the park.
Education
Bachelor of Arts - Forensic Psychology
Maryville University of Saint Louis
St. Louis, MO12-2024
Bachelor of Arts - Public Justice
SUNY College At Oswego
Oswego, NY05-2019
Skills
- Problem-solving abilities
- Adaptability
- Effective organizational skills
- Patient relations
- Verbal and written communication
- Case management
Timeline
Patient Care Coordinator
Pure Dental
03.2021 - Current
Sales Lead Manager
Under Armour
06.2019 - 03.2021
Bartender
Alley Cat
02.2018 - 05.2019
Sales Associate
Van Heusen Store
09.2014 - 11.2016
Front End Supervisor
Splish Splash Water Park
05.2010 - 05.2015
Bachelor of Arts - Forensic Psychology
Maryville University of Saint Louis
Bachelor of Arts - Public Justice
SUNY College At Oswego