Brianna Gann
Mount Juliet
Summary
Dynamic and efficient professional with experience at Billy Goat Coffee Cafe, adept in espresso machine operation and providing exceptional customer service. Excelled in multitasking and organization, significantly enhancing menu offerings and customer satisfaction. Skilled in POS system operation and maintaining cleanliness, consistently delivering speedy and high-quality service. Energetic professional in the specialty coffee and customer service sector, known for high productivity and efficient task completion. Possess specialized skills in espresso drink preparation, latte art creation, and inventory management. Excel at interpersonal communication, time management, and adaptability, ensuring seamless operations and positive customer experiences.
Overview
1
1
year of professional experience
Work History
Barista
Billy Goat Coffee Cafe
Mount Juliet
08.2024 - 11.2024
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Described menu items to customers and suggested products based on stated preferences.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
- Monitored inventory levels of supplies and restocked when necessary.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Cashier
Kroger
Mount Juliet
12.2023 - 05.2024
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Education
High School Diploma -
Green Hill High School
Mount Juliet, TN05-2023
Skills
- Opening and closing duties
- Espresso machine operation
- Ingredient restocking
- Graphic design
- Multitasking and organization
- Safe food handling
- POS system operation
- Cleanliness
- Speedy and efficient
Affiliations
- Art
- Music
- Swimming
- Hiking
- Concerts
Timeline
Barista
Billy Goat Coffee Cafe
08.2024 - 11.2024
Cashier
Kroger
12.2023 - 05.2024
High School Diploma -
Green Hill High School
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