Brianna Griggs
Memphis,TN
Summary
Dynamic, CompTIA-certified IT professional with a strong foundation in customer service and problem-solving, eager to leverage technical expertise in an entry-level IT Support or Help Desk role. Committed to delivering exceptional technical support and adept at efficiently resolving complex user issues. A collaborative team player ready to contribute to a high-performing technology team and enhance overall user satisfaction. Passionate about utilizing skills to drive innovative solutions and support organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Airport Customer Service Agent
GAT Airlines
Memphis, TN
05.2024 - 02.2026
- Delivered excellent customer service while assisting passengers with ticketing, check-in, boarding, and baggage support.
- Resolved customer issues quickly in a fast-paced airport environment while maintaining professionalism and accuracy.
- Worked collaboratively with airline and ground staff to ensure timely flight departures and smooth daily operations.
- Ensured adherence to airport security procedures, company policies, and safety standards.
- Demonstrated strong multitasking, communication, and problem-solving skills under pressure.
Recruiter
FedEx Recruitment Center
Memphis, TN
06.2022 - 05.2024
- Managed high-volume applicant communications and maintained accurate candidate records using tracking systems.
- Facilitated collaboration with hiring managers to coordinate interviews and enhance recruitment efficiency.
- Utilized strong organizational and technical skills to maintain data accuracy and improve workflow efficiency.
- Developed and implemented targeted recruitment strategies to attract top talent for operational roles.
Call Center Agent
University of Memphis
Memphis, TN
04.2020 - 06.2022
- Resolved customer inquiries and maintained accurate account documentation to enhance service quality.
- Used CRM software and computer systems to track, update, and manage customer interactions.
- Strengthened communication and troubleshooting skills while consistently meeting performance goals.
- Maintained professionalism and efficiency in a high-call-volume environment.
Data Entry Clerk
Mid-South Food Bank
Memphis, TN
03.2018 - 03.2020
- Managed data entry processes to uphold accuracy and attention to detail, supporting operational efficiency.
- Utilized Microsoft Excel and database systems to organize and track information efficiently.
- Supported daily office operations through strong administrative and organizational skills.
- Demonstrated reliability, time management, and accuracy in deadline-driven environments.
Education
High School Diploma -
Westwood High School
Memphis, TNCompTIA Tech+ - Information Technology
Tech901
Memhis,TNSkills
- Basic IT troubleshooting
- Hardware & software support
- Customer support & ticket resolution
- Data entry & database management
- Microsoft Office & Excel
- CRM systems
- Communication & problem-solving
- Team collaboration
- Safety awareness
- Attention to detail
Certification
CompTIA Certification
Timeline
Airport Customer Service Agent
GAT Airlines
05.2024 - 02.2026
Recruiter
FedEx Recruitment Center
06.2022 - 05.2024
Call Center Agent
University of Memphis
04.2020 - 06.2022
Data Entry Clerk
Mid-South Food Bank
03.2018 - 03.2020
High School Diploma -
Westwood High School
CompTIA Tech+ - Information Technology
Tech901