Brianna Sides
Memphis
Summary
Dedicated lead server known for exceptional guest service and effective team collaboration, with a passion for hospitality and event planning. Strengths in employee training and conflict resolution contribute to a positive dining experience and operational excellence.
Overview
5
5
years of professional experience
Work History
Lead Server
Juicy Crab
Memphis, TN
05.2026 - Current
- Supervised daily operations to ensure exceptional guest service and satisfaction.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Assisted in the hiring and onboarding process for new servers, sharing valuable insights to help build a strong team.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Lead Server
The Farms At Bailey Station
Collierville, TN
11.2025 - 07.2026
- Fostered a collaborative team environment, promoting communication among staff members.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Cultivated warm relationships with regular customers.
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Lead Server
The Village at Germantown
Germantown, TN
01.2024 - 10.2025
- Trained and mentored new staff on service standards and restaurant protocols.
- Coordinated with kitchen staff to streamline food preparation and delivery processes.
- Delivered exceptional service, ensuring guest satisfaction through attentive and personalized dining experiences.
- Assisted in developing wine pairings and menu suggestions, elevating overall dining experience for guests.
- Coordinated special events and private dining arrangements, ensuring seamless execution of customer requests.
- Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
- Implemented strategies to enhance workflow efficiency during peak hours.
Manager
McDonald's Restaurant
Memphis, TN
06.2021 - 01.2024
- Oversaw daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored staff on operational standards and food safety protocols.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Developed team schedules to align with peak business hours for improved productivity.
- Enhanced customer experience by addressing feedback and resolving complaints promptly.
- Collaborated with management to execute promotional campaigns effectively within the restaurant.
Education
Bachelor of Science - Psychology
University of Memphis
Memphis, TN05.2028
Skills
- Organization and efficiency
- Employee training and development
- Responsible and trustworthy
- Critical thinking
- Conflict management
- High volume dining
- Team management
- Guest relations
- Fine dining experience
Accomplishments
Earned employee of the month at least once at every establishment.
Timeline
Lead Server
Juicy Crab
05.2026 - Current
Lead Server
The Farms At Bailey Station
11.2025 - 07.2026
Lead Server
The Village at Germantown
01.2024 - 10.2025
Manager
McDonald's Restaurant
06.2021 - 01.2024
Bachelor of Science - Psychology
University of Memphis