Brianna Todd
Gallatin
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Sumner Farmers Co-op
03.2024 - Current
- Operated cash register, assisted customers with checking out both in person and over the phone
- Restocked the shelves with new merchandise daily
- Assisted in purchasing merchandise and creating purchase orders
- Managed daily cash deposits, ensuring accurate financial records
- Resolved customer inquiries through effective communication and product knowledge.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
Merchandise Handler
Gap Inc
05.2022 - 02.2024
- Picked and packaged orders to be sent to customers
- Operated material handling equipment to ensure efficient movement of merchandise.
- Collaborated with team members to optimize workflow and enhance productivity.
- Utilized available technology tools such as handheld devices or software programs for efficient merchandise scanning, data entry, or retrieval tasks when necessary.
- Maintained a clean, organized, and safe store environment.
- Adhered to company guidelines regarding proper lifting techniques, minimizing workplace injuries while handling heavy items.
Cashier
Walmart
01.2020 - 05.2022
- Processed transactions efficiently using point-of-sale systems.
- Provided exceptional customer service to enhance shopping experience.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Collaborated with team members to optimize checkout workflow during peak hours.
- Stocked, tagged and displayed merchandise as required.
Education
Associates - Health Sciences: Pre-Nursing
Volunteer State Community College
Gallatin, TN12.2021
Diploma - undefined
Gallatin High School
Gallatin, TN06.2020
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Workspace (Docs, Sheets, Drive)
- Time Management
- Attention to Detail
- Organization and Multitasking
- Customer service
- Problem resolution
- Team collaboration
- Complex Problem-solving
- Refunds and exchanges
- Customer support
Timeline
Customer Service Associate
Sumner Farmers Co-op
03.2024 - Current
Merchandise Handler
Gap Inc
05.2022 - 02.2024
Cashier
Walmart
01.2020 - 05.2022
Diploma - undefined
Gallatin High School
Associates - Health Sciences: Pre-Nursing
Volunteer State Community College