Briauna Terry
Mason
Summary
Dedicated customer service professional with a focus on team collaboration. Strong communicator and problem-solver, enhancing operational efficiency and fostering positive work environments. Drives customer satisfaction and team success through proactive adaptation to challenges while building strong relationships with clients and colleagues.
Overview
3
3
years of professional experience
Work History
Team Member
Pilot Travel Centers
Stanton
10.2025 - Current
- Delivered exceptional customer service by addressing inquiries and resolving concerns to ensure customer satisfaction.
- Operated cash register, processing transactions efficiently for customer satisfaction.
- Coordinated with team members to manage daily operational tasks, promoting efficiency in store operations.
- Stocked shelves, ensuring product availability to meet customer demands.
- Ensured cleanliness and organization of store environment, enhancing overall shopping experience.
- Handled food preparation while adhering to health standards in service areas.
- Followed safety protocols, maintaining a secure working environment.
- Trained new team members using approved materials to ensure consistent service quality.
Team Member
KFC/Taco Bell
Oakland
08.2024 - 09.2025
- Resolved customer inquiries and issues promptly to enhance satisfaction.
- Operated cash register and processed transactions efficiently.
- Prioritized daily tasks and managed workflow with team to ensure efficiency.
- Organized and cleaned store to create welcoming environment for customers.
- Handled food preparation in compliance with health standards.
- Executed opening and closing duties, including display setup and restocking items.
- Trained new team members using established training protocols.
- Received merchandise shipments and verified contents for accuracy., processed, and stocked merchandise according to store policies.
Team Member
Baby Jack's BBQ
Oakland
10.2023 - 08.2024
- Processed customer transactions efficiently at cash register, ensuring quick service.
- Maintained inventory and ordered materials, supplies, and services to support operations.
- Entered payment data into system with complete confidentiality and accuracy.
- Collaborated with team members to enhance productivity and streamline operational efficiency.
- Led lower-level clerks, ensuring strict adherence to established protocols to maintain operational standards.
- Cultivated effective communication through strong working relationships with peers and upper management.
- Adapted to different roles based on team needs to enhance overall performance.
- Prepared food while strictly following health standards in service areas.
Education
High School Diploma -
Fayette Ware Comprehensive School
Somerville, TN05-2024
Skills
- Customer service and support
- Cash handling
- Food safety
- Inventory management
- Onboarding support
- Time management
- Team collaboration
- Problem solving
- Adaptability and flexibility
- Dependability
- Conflict resolution
- Effective communication
- Relationship building
- Process improvement
- Peer mentoring
Timeline
Team Member
Pilot Travel Centers
10.2025 - Current
Team Member
KFC/Taco Bell
08.2024 - 09.2025
Team Member
Baby Jack's BBQ
10.2023 - 08.2024
High School Diploma -
Fayette Ware Comprehensive School