Briaunna Lilly
Goodlettsville,TN
Summary
Dynamic and dedicated server with extensive experience at Red Robin, excelling in customer service and conflict resolution. Proven ability to enhance guest satisfaction through attentive service and effective team collaboration. Skilled in POS system operations and cash handling, consistently delivering exceptional dining experiences in high-pressure environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Red Robin
04.2025 - Current
- Delivered exceptional customer service by taking orders and addressing inquiries
- Collaborated with kitchen staff to ensure timely food preparation and delivery
- Maintained cleanliness and organization of dining area to enhance guest experience
- Assisted in training new team members on service protocols and menu items
- Utilized POS system for processing transactions accurately and efficiently
- Adapted to high-pressure situations during peak hours while maintaining service quality
Server
Cracker Barrel
03.2023 - 11.2025
- Supported inventory management by monitoring stock levels of supplies and equipment
- Engaged with guests to create a welcoming atmosphere, fostering repeat business
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Cashier
Raising Cane's
11.2024 - 04.2025
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Uncle John’s Great American Diner
07.2023 - 11.2023
- Resolved customer complaints and concerns with professionalism, ensuring swift resolutions.
- Guided new hires in understanding and adhering to restaurant standards and best practices.
- Addressed customer complaints with urgency and professionalism to uphold brand reputation.
- Ensured cleanliness and organization of dining areas to uphold hygiene standards.
- Executed cash transaction processes with precision to ensure accurate financial reporting.
- Cultivated a welcoming atmosphere as primary point of contact for incoming guests.
- Facilitated colleague support during peak hours to cultivate a collaborative work environment.
Education
High School Diploma -
Aaron Academy
Gallatin, TN07.2023
Skills
Customer service
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cash handling
Cleaning and sanitizing
Team collaboration
Customer service excellence
Money handling
Reliability and punctuality
Cash handling and management
Customer relations
Cash register operation
Written and verbal communication
Order taking
Professionalism and courtesy
Cash management
Cash register systems
Cash handling expertise
Payment processing
Product restocking
Conflict resolution
Product knowledge
Refunds and exchanges
Issue resolution
Complex Problem-solving
Merchandise restocking
Cash drawer balancing
POS system operations
Payment collection
POS systems
Staff training
Refund handling
Guest inquiries
ID verification
Attention to detail
Inventory management
Currency counting
Inventory control
Order packaging
Decision making aptitude
Sales expertise
Daily reporting
Retail merchandising
Product recommendations
Drawer balancing
Returns processing
Point of sale operation
Point-of-sale system operation
Purchase assistance
Order verification
Reports and documents
Point of sale proficiency
Certification
TN ABC Alcohol license
Timeline
Server
Red Robin
04.2025 - Current
Cashier
Raising Cane's
11.2024 - 04.2025
Server
Uncle John’s Great American Diner
07.2023 - 11.2023
Server
Cracker Barrel
03.2023 - 11.2025
High School Diploma -
Aaron Academy