Brice Wakefield
Nashville
Summary
I am a dynamic operations leader with a proven track record at YWAM University of the Nations, excelling in strategic planning and relationship building. Expert in process improvements and recruitment, I successfully managed large teams and enhanced community outreach initiatives, fostering impactful social programs while ensuring operational excellence. Proficient in Hubspot and skilled in multitasking. I also have a baking hobby and some professional experience preparing food for a coffee shop/cafe. I love to be hands on and work within team!
Overview
13
13
years of professional experience
Work History
Director of Operations
FF Nashville (YWAM)
Nashville, TN
01.2024 - 03.2026
- Defined, implemented, and revised operational policies and guidelines.
- Managed and organized all staff onboarding via interviews
- Created systems for onboarding students for various ministry schools offered using Hubspot.
- Scheduled out staff for special events via planning center.
- Collaborate with other departments to maximize daily operations.
- Organized special events quarterly for end of school celebrations and staff onboarding weeks.
Operations Coordinator/Outreach Coordinator
YWAM University of the Nations
Kailua, HI
09.2021 - 09.2023
- Oversaw day-to-day operations of large teams across several sites locally and internationally.
- Provided direction and guidance to internal teams in order to achieve targets.
- Assisted in recruiting, hiring and training of team members.
- Managed volunteer programs focused on providing community services to underserved populations.
- Lived and worked on the road for weeks to months at a time
Night Manager
Hinrichs Supervalue
Harvey, ND
08.2020 - 12.2020
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Created nightly shift task lists to assign duties to each employee.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
Produce Manager
Hinrichs Supervalue
Harvey, ND
08.2020 - 12.2020
- Planned attractive produce displays, using color and texture to enhance.
- Maintained produce area and kept produce storage area clean and sanitary.
- Priced produce to achieve margin and sales goals.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
International Outreach Coordinator
YWAM University of the Nations
Kailua, HI
09.2018 - 02.2020
- Assessed community needs and identified resources for social and community service programs.
- Spearheaded fundraising efforts to support social and community service initiatives.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Planned three month long outreaches to foreign countries
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Supported and mentored students in developing skills to become successful in community.
Barista/Baker
Grain Bin Coffee
Harvey, ND
09.2015 - 12.2017
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Used POS system to accurately enter orders and process payments.
- Packaged bagels, muffins and other food items for customer purchase.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Complied with health and safety codes to protect staff and customers.
- Prepared dough for variety of pastries, cakes and breads.
- Stored, labeled, and replenished supplies in compliance with food safety regulations.
- Washed dishes and sanitized prep area at end of each shift.
Grocery Checker
Hinrichs Supervalue
Harvey, ND
07.2013 - 12.2017
- Pleasantly greeted customers and provided prompt and courteous service.
- Retrieved items for customers and verified prices.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Removed trash, swept, and mopped floors for professional appearance.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Harvey High School
Harvey, ND05-2016
Skills
- Leadership training
- Schedule oversight
- Relationship building
- Recruitment and hiring
- Interpersonal skills
- Supervision and training
- Customer service
- Reliability
- Multitasking
- Spreadsheets proficiency
- Microsoft Word
- Proficient in Hubspot
- POS systems
- Administrative tasks
Timeline
Director of Operations
FF Nashville (YWAM)
01.2024 - 03.2026
Operations Coordinator/Outreach Coordinator
YWAM University of the Nations
09.2021 - 09.2023
Night Manager
Hinrichs Supervalue
08.2020 - 12.2020
Produce Manager
Hinrichs Supervalue
08.2020 - 12.2020
International Outreach Coordinator
YWAM University of the Nations
09.2018 - 02.2020
Barista/Baker
Grain Bin Coffee
09.2015 - 12.2017
Grocery Checker
Hinrichs Supervalue
07.2013 - 12.2017
High School Diploma -
Harvey High School