Bridget Cunningham

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

• Monitored cash drawers in 5 checkout stations and Self checkout to verify adequate cash supply.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Oversaw cashier operations, bookkeeping and security.
• Maintained strong customer relations and effective customer service standards.
• Maintained daily/weekly timecards and processed payroll for store of 125 employees.

• Introducing all new hires to company policies, goal, and objectives during orientation.
• Ensured completion of all training via web based learning modules, facilitated State of Tennessee Wine certification classes to assure all Tennessee store locations were compliant with state and city ordinances.
• Helped new employees setup new hire forms, direct deposit, and W2's.
• All necessary paperwork was completed and signed to be returned to store management
• Maintained hourly timesheets and completed spreadsheets to submit time for new hires to the correct store locations for processing.

• Monitored cash drawers in 5-15 checkout stations and self checkout to verify adequate cash supply.
• Oversaw cashier operations, bookkeeping and security.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Maintained strong customer relations and effective customer service standards.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Payroll processing of an average of 150 employees.
• Interviewing and hiring for various departments and maintaining employee files.

Had several responsibilities for Cashier, Front-end supervisor, Guest Care desk, opening and closing accounting clerk.

Had several responsibilities from being Cashier, Guest Care desk, opening and closing accounting.