Bridget Vantiegham
Athens
Summary
Detail-oriented communications operator skilled in facilitating clear patient interactions and supporting care processes. Committed to enhancing team collaboration and improving patient satisfaction.
Overview
9
9
years of professional experience
Work History
Lead Communications Operator
TN Oncology
Nashville
09.2017 - Current
- Managed communication systems for patient inquiries and scheduling at oncology center.
- Coordinated with medical staff to relay critical patient information efficiently.
- Handled incoming calls and messages promptly to support administrative operations and enhance patient communication.
- Facilitated clear communication between departments to enhance patient care processes.
- Resolved patient concerns by providing timely information and support resources.
- Maintained accurate daily records of patient interactions and communications to ensure effective follow-up.
- Assisted in training new team members on communication protocols and systems.
- Organized communication logs to streamline workflows and improve accessibility for team reference.
Education
Certificate - Phlebotomy
Chattanooga State Community College
Chattanooga, TN07-2008
Skills
- Patient record management
- Communication systems
- Attention to detail
- Problem solving
- Training and mentoring
- Strong attention to detail
- Patient care coordination
- Empathy and patience
- Team building
- Critical thinking
- Customer needs assessment
- Reliability
Timeline
Lead Communications Operator
TN Oncology
09.2017 - Current
Certificate - Phlebotomy
Chattanooga State Community College