Bridgett Phillips
Harriman,TN
Summary
Service- oriented actively looking for ways to help others while demonstrating consistent professionalism. Work well in a fast pace environment, ability to work quickly while setting goals and meeting deadlines, strong organizational and communication skills with proven ability to input and retrieve data within the computer.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Stay at Home Mom
N/a
05.2021 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Laborer
Ucor
04.2018 - 01.2021
- Company Overview: Worked as a laborer, worked in asbestos
- Worked as a laborer, worked in asbestos
- Loaded, unloaded, and moved material to and from storage and production areas.
Quality Assurance Analyst
DWK Life Sciences
08.2016 - 01.2018
- Company Overview: Basic math skills, inspections of products going out
- Fast work place environment
- Basic math skills, inspections of products going out
- Fast work place environment
Call Center Representative
Sitel
02.2014 - 03.2015
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Education
High school Diploma -
Anderson County High School
Clinton TN05.2011
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Friendly, positive attitude
- Teamwork and collaboration
- Dependable and responsible
Accomplishments
- Resolved product issue through consumer testing.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Languages
English
Native or Bilingual
Timeline
Stay at Home Mom
N/a
05.2021 - Current
Laborer
Ucor
04.2018 - 01.2021
Quality Assurance Analyst
DWK Life Sciences
08.2016 - 01.2018
Call Center Representative
Sitel
02.2014 - 03.2015
High school Diploma -
Anderson County High School
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