Bridgette Howard

• Greeted patients and families, providing a welcoming environment at Vanderbilt Medical Center.
• Scheduled appointments efficiently using electronic health record systems.
• Verified patient information and insurance details for accuracy and completeness.
• Assisted with patient check-in and check-out processes to ensure smooth operations.
• Communicated effectively with healthcare providers regarding patient needs and concerns.
• Managed incoming calls, directing inquiries to appropriate departments promptly.
• Maintained confidentiality of patient records in compliance with HIPAA regulations.
• Collaborated with team members to improve patient service delivery processes.

• Assisted customers with product selections and inquiries.
• Maintained store appearance by organizing merchandise displays.
• Processed transactions accurately using point-of-sale systems.
• Collaborated with team members to meet sales goals.
• Greeted customers and provided exceptional customer service.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

• Operated multi-line phone system to manage incoming calls efficiently.
• Directed callers to appropriate departments and personnel promptly.
• Maintained accurate and updated directory of hospital staff and services.
• Assisted visitors with inquiries and provided information about hospital amenities.
• Monitored emergency codes and communicated alerts to relevant teams.
• Established positive relationships with customers through effective communication techniques.
• Operated audio conferencing equipment for multiple parties during conference calls.
• Updated customer contact information into the database system after each call was completed.
• Provided support to staff members who had difficulty navigating through the PBX switchboard interface.
• Conducted daily maintenance checks on all PBX switchboard components.
• Greeted callers, ascertained nature of business, and directed calls to appropriate personnel or department.
• Responded to emergency situations by connecting callers with the proper authorities in a timely manner.
• Logged all customer complaints into an online tracking system for follow up purposes.
• Answered and routed incoming calls on a multi-line PBX switchboard.
• Provided information regarding company services, hours of operation, and other related questions.

• Operated multi-line phone system to direct calls efficiently.
• Provided information to patients regarding appointment scheduling and services.
• Assisted medical staff by relaying messages and urgent requests promptly.
• Managed patient inquiries and concerns with professionalism and empathy.
• Handled confidential information with discretion and professionalism.
• Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
• Maintained a clean work area by organizing supplies neatly throughout shift.
• Assisted in resolving scheduling conflicts through effective negotiation skills.
• Scheduled and confirmed appointments.

• I scheduled diagnostic tests and surgeries.
• Responsible for the authorization of tests.

Verified and updated the necessary information in the database.

• Registered patients by gathering personal and insurance information efficiently.
• Verified insurance eligibility using electronic health record systems.
• Managed patient appointments and coordinated scheduling with healthcare providers.
• Assisted patients in completing necessary forms and documentation accurately.
• Handled patient inquiries and resolved issues with professionalism and empathy.
• Collaborated with medical staff to ensure smooth patient flow in the office.
• Maintained confidentiality of patient information following HIPAA guidelines strictly.
• Scheduled appointments for patients using an electronic medical record system.
• Ensured all forms were completed accurately, including insurance information and other demographic data.
• Handled cash transactions accurately according to established procedures.
• Met needs of physicians and other treating team members with timely retrievals of patient medical records.

• Greeted visitors and clients with professionalism and courtesy.
• Managed multi-line phone system to direct calls efficiently.
• Scheduled appointments and maintained calendar for office staff.
• Processed incoming and outgoing mail and packages promptly.
• Greeted customers warmly and made them feel welcome.
• Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Handled cash transactions accurately, balancing the register at the end of each shift.
• Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

• Scheduled patient appointments using electronic medical record systems.
• Verified insurance information and obtained prior authorizations.
• Developed strong relationships with patients to improve scheduling experience.
• Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
• Processed payments and updated accounts to reflect balance changes.
• Followed up with patients and confirmed appointments.
• Greeted patients and guests upon entering lobby areas.
• Ensured that all necessary documents were completed correctly prior to patient's appointment date.
• Routed calls and correspondence to appropriate medical staff.
• collected co-pays
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• Entered data into company databases accurately and efficiently.
• Processed incoming information and ensured timely updates in systems.
• Collaborated with team members to resolve data discrepancies.
• Reviewed documents for accuracy before entering into the system.