Bridgette Taylor
Antioch
Summary
Highly analytical and results-driven operations leader with 10+ years of experience across venue operations, financial oversight, audit leadership, customer experience, and cross-functional project management within highly regulated, fast-paced environments including hospitality, entertainment, retail, healthcare, and gaming. Proven ability to lead operational planning, manage budgets, coordinate vendors, analyze performance data, and enhance guest services for high-volume, customer-facing operations. Known for maintaining calm under pressure, driving process improvements, and ensuring operational excellence across complex, multi-stakeholder environments.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
Overnight Guest Services II Associate (Part-Time)
Club Wyndham Nashville – Travel + Leisure Co.
Nashville
04.2023 - Current
- Support daily venue operations for a high-volume hospitality property, ensuring seamless guest flow, check-in/check-out efficiency, and exceptional service delivery.
- Serve as frontline support for guest services, wayfinding assistance, issue resolution, and customer communication, directly contributing to guest satisfaction metrics.
- Manage cash handling, transaction accuracy, and audit compliance, ensuring adherence to operational controls and financial procedures.
- Collaborate with internal departments to resolve operational issues and maintain consistent service standards during peak occupancy periods.
- Operate effectively in a fast-paced, guest-facing environment, frequently working nights, weekends, and holidays.
Financial Audit Lead – Internal Audit Analyst
Cigna
Nashville
04.2020 - Current
- Lead operational and financial audits across multiple business units, providing analytical insights and decision support to senior leadership.
- Develop audit plans, timelines, milestones, and deliverables, ensuring on-time execution and alignment with organizational objectives.
- Analyze operational workflows, staffing models, and control environments to identify process inefficiencies, cost-saving opportunities, and risk exposure.
- Partner with cross-functional teams to implement corrective actions, improve operational effectiveness, and enhance compliance.
- Prepare executive-level reports and presentations summarizing findings, trends, and performance data to support strategic planning and budgeting decisions.
Seasonal Operations Associate (Part-Time)
Louis Vuitton
Nashville
07.2022 - 12.2025
- Supported store operations, inventory management, and back-of-house logistics for a luxury retail environment.
- Coordinated product flow, deliveries, and stock organization to ensure optimal sales floor readiness and guest experience.
- Assisted with client care operations, shipping, repairs, and service follow-ups.
- Maintained detailed operational documentation and ensured compliance with brand standards.
Invoice First Reviewer (Contract)
Revenew International
Remote
10.2021 - 11.2025
- Reviewed and validated high-volume invoices against contractual terms, ensuring financial accuracy and compliance.
- Tracked discrepancies, payment variances, and exceptions, delivering weekly reports to senior management.
- Supported forecasting, expense tracking, and reconciliation, contributing to cost containment initiatives.
- Maintained accurate documentation and data integrity across multiple clients and vendors.
Vaccination Call Center Customer Service Representative (Temporary)
Xtend Healthcare (Navient)
Remote
03.2021 - 05.2021
- Supported large-scale public health operations, managing inbound/outbound calls and scheduling for COVID-19 vaccination efforts.
- Accurately recorded data in secure systems and provided leadership with real-time reporting to support operational decisions.
- Maintained consistent communication with supervisors to ensure situational awareness and service continuity.
Assistant Store Manager – Merchandising
Kroger
Memphis
02.2019 - 05.2019
- Assisted in overseeing daily store operations, staffing, merchandising execution, and customer experience.
- Developed and executed action plans to achieve sales targets, labor budgets, and profit goals.
- Analyzed performance data and competitive trends to drive operational improvements.
- Supervised, coached, and evaluated staff performance, supporting training and operational consistency.
Internal Auditor II
Caesars Entertainment
Robinsonville
03.2015 - 01.2019
- Conducted operational audits within a large-scale gaming and entertainment venue, focusing on risk management, compliance, and operational efficiency.
- Assessed crowd-facing operations, cash handling, and control environments to ensure safety, accuracy, and adherence to policy.
- Delivered actionable recommendations that improved controls, reduced risk exposure, and enhanced operational execution.
Education
MBA -
Delta State University
Cleveland, MS 01.2012 - 12.2014
BBA - Banking & Finance
Mississippi State University
Starkville, MS 08.2006 - 12.2010
Skills
- Venue & Event Operations
- Large-Scale Event Execution
- Guest Experience & Guest Services Strategy
- Crowd Management & Safety Operations
- Cross-Departmental Collaboration
- Operational Planning & Scheduling
- Budgeting
- Forecasting
- Expense Tracking
- Vendor & Contract Management
- Data Analysis
- Reporting
- Operational Metrics
- Communication Strategy
- Stakeholder Alignment
- Wayfinding Support
- Parking & Transportation Operations
- Staffing Plans
- SOP Development
- Risk Management
- Emergency Preparedness
- Process Improvement
- Training & Documentation
- KPI Tracking
- Smartsheet
- Excel
- PowerPoint
- Financial Controls
Additional Competencies
- Wayfinding Support
- Parking & Transportation Operations
- Staffing Plans
- SOP Development
- Risk Management
- Emergency Preparedness
- Process Improvement
- Training & Documentation
- KPI Tracking
- Smartsheet / Excel / PowerPoint
- Financial Controls
Timeline
Overnight Guest Services II Associate (Part-Time)
Club Wyndham Nashville – Travel + Leisure Co.
04.2023 - Current
Seasonal Operations Associate (Part-Time)
Louis Vuitton
07.2022 - 12.2025
Invoice First Reviewer (Contract)
Revenew International
10.2021 - 11.2025
Vaccination Call Center Customer Service Representative (Temporary)
Xtend Healthcare (Navient)
03.2021 - 05.2021
Financial Audit Lead – Internal Audit Analyst
Cigna
04.2020 - Current
Assistant Store Manager – Merchandising
Kroger
02.2019 - 05.2019
Internal Auditor II
Caesars Entertainment
03.2015 - 01.2019
MBA -
Delta State University
01.2012 - 12.2014
BBA - Banking & Finance
Mississippi State University
08.2006 - 12.2010