BRIESHUN WATSON
Memphis
Summary
Dynamic Senior Patient Care Representative with extensive experience at Advanced Urology of New York, excelling in patient intake and insurance verification. Proven ability to enhance patient satisfaction through empathetic communication and efficient appointment scheduling. Skilled in EMR systems and committed to maintaining HIPAA compliance while delivering exceptional customer service.
Overview
12
12
years of professional experience
Work History
Senior Patient Care Representative
Advanced Urology of New York
2024.10 - 2025.09
- Register patients, verify insurance, and collect co-payments with accuracy.
- Respond to patient calls and schedule follow-up services to ensure continuous care.
- Maintain HIPAA-compliant documentation and support front-desk operations.
Engagement Center Representative
Advocate Aurora Health Care
2021.01 - 2024.10
- Handled 80–100 inbound calls daily, resolving patient inquiries and appointment scheduling.
- Provided empathetic support to patients navigating insurance, billing, and care services.
- Assisted with Epic scheduling system and escalated complex cases to care coordinators.
Patient Care Advocate
Express Scripts
2017.02 - 2021.01
- Delivered patient support for prescription management, prior authorizations, and insurance issues.
- Collaborated with pharmacy teams and healthcare providers to ensure timely medication delivery.
- Maintained top-tier quality assurance scores for call handling and patient satisfaction.
Technical Support Specialist
AT&T
2014.03 - 2017.02
- Register patients, verify insurance, and collect co-payments with accuracy.
- Respond to patient calls and schedule follow-up services to ensure continuous care.
- Maintain HIPAA-compliant documentation and support front-desk operations.
Education
High School Diploma -
Millington High School
Millington, TN2012-08
Skills
- Patient Intake & Registration
- Insurance Verification
- Call Center Experience
- EMR/EHR Systems (Epic, Athena)
- HIPAA Compliance
- Customer Service
- Appointment Scheduling
- Multi-tasking & Time Management
Timeline
Senior Patient Care Representative
Advanced Urology of New York
2024.10 - 2025.09
Engagement Center Representative
Advocate Aurora Health Care
2021.01 - 2024.10
Patient Care Advocate
Express Scripts
2017.02 - 2021.01
Technical Support Specialist
AT&T
2014.03 - 2017.02
High School Diploma -
Millington High School