BRIESHUN WATSON
Memphis
Summary
Dynamic Senior Patient Care Representative with extensive experience at Advanced Urology of New York, excelling in patient intake and insurance verification. Proven ability to enhance patient satisfaction through empathetic communication and efficient appointment scheduling. Skilled in EMR systems and committed to maintaining HIPAA compliance while delivering exceptional customer service.
Overview
12
12
years of professional experience
Work History
Senior Patient Care Representative
Advanced Urology of New York
10.2024 - 09.2025
- Register patients, verify insurance, and collect co-payments with accuracy.
- Respond to patient calls and schedule follow-up services to ensure continuous care.
- Maintain HIPAA-compliant documentation and support front-desk operations.
Engagement Center Representative
Advocate Aurora Health Care
01.2021 - 10.2024
- Handled 80–100 inbound calls daily, resolving patient inquiries and appointment scheduling.
- Provided empathetic support to patients navigating insurance, billing, and care services.
- Assisted with Epic scheduling system and escalated complex cases to care coordinators.
Patient Care Advocate
Express Scripts
02.2017 - 01.2021
- Delivered patient support for prescription management, prior authorizations, and insurance issues.
- Collaborated with pharmacy teams and healthcare providers to ensure timely medication delivery.
- Maintained top-tier quality assurance scores for call handling and patient satisfaction.
Technical Support Specialist
AT&T
03.2014 - 02.2017
- Register patients, verify insurance, and collect co-payments with accuracy.
- Respond to patient calls and schedule follow-up services to ensure continuous care.
- Maintain HIPAA-compliant documentation and support front-desk operations.
Education
High School Diploma -
Millington High School
Millington, TN08-2012
Skills
- Patient Intake & Registration
- Insurance Verification
- Call Center Experience
- EMR/EHR Systems (Epic, Athena)
- HIPAA Compliance
- Customer Service
- Appointment Scheduling
- Multi-tasking & Time Management
Timeline
Senior Patient Care Representative
Advanced Urology of New York
10.2024 - 09.2025
Engagement Center Representative
Advocate Aurora Health Care
01.2021 - 10.2024
Patient Care Advocate
Express Scripts
02.2017 - 01.2021
Technical Support Specialist
AT&T
03.2014 - 02.2017
High School Diploma -
Millington High School
Similar Profiles
Loretta EngelLoretta Engel
Registered Nurse at Advanced Urology Centers Of New YorkRegistered Nurse at Advanced Urology Centers Of New York
Elizabeth MontovanoElizabeth Montovano
Office Manager at Advanced Urology Centers Of New YorkOffice Manager at Advanced Urology Centers Of New York
Daniel FelicianoDaniel Feliciano
Medical Assistant at Advanced Urology Centers Of New YorkMedical Assistant at Advanced Urology Centers Of New York
Macie OperleMacie Operle
Legal Administrative Assistant at LOGS Legal Group LLPLegal Administrative Assistant at LOGS Legal Group LLP
Dexter RandleDexter Randle
Overnight Shift Supervisor at DNA LogistixOvernight Shift Supervisor at DNA Logistix