Brigette Carver
Jonesborough
Summary
Skilled Customer Service Agent with a background in managing customer inquiries, resolving complaints and promoting company products. Abilities include strong communication skills, problem-solving capabilities, and high-level multitasking. Demonstrated success in improving customer satisfaction ratings and streamlining processes for efficiency. Ready to step into a more challenging role that will keep me motivated to meet goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Licensed Customer Service Agent
Concentrix-Allstate Project
Remote
07.2024 - 01.2026
- Provide excellent customer service and build rapport.
- Quote and bind various insurance policies including Auto, Home, and more.
- Conduct protection reviews, explain premium changes, and handle de-escalations.
- Meet metrics, adhere to regulations, document accurately, and cross-sell products.
- Resolved customer inquiries using company-specific tools and resources.
- Documented customer interactions in the internal CRM system accurately.
- Assisted customers with policy questions and claims submissions effectively.
- Educated clients on product features and benefits during service calls.
- Handled escalated issues by employing effective problem-solving techniques.
- Maintained up-to-date knowledge of company policies and industry trends.
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
Independent Contractor
Amazon
Tri-Cities
11.2023 - 07.2025
- Provided excellent customer service and built rapport.
- Adhered to company guidelines and mapped efficient routes.
- Maintained a fantastic rating and received over 800 customer compliments.
Cosmetologist
Results Salon and Spa
Kingsport
05.2022 - 11.2023
- Provided various hair services and managed scheduling and inventory.
- Developed marketing ideas, adhered to state regulations, and hit sales goals.
- Transcended hourly to commission pay and assisted with employee training.
Expressive Therapist | Mental Health Intern
Woodridge Psychiatrist Hospital
08.2021 - 05.2022
- Provided initial assessments and created treatment plans.
- Counseled individuals and groups, adhered to HIPAA laws and guidelines.
Cosmetologist
Smart Cuts
Kingsport
05.2013 - 08.2021
- Built a repeat client base through trusted relationships.
- Exceeded sales and service goals consistently.
Education
Bachelor of Science - Psychology
Grand Canyon University
RemoteSkills
- Active listening
- Rapport building
- Positive attitude
- Multi-tasking
- Computer skills
- Teamwork
- Empathy
- Drive
- CRM management
- Policy quoting
- Product knowledge
- Customer relationship management
- Cross-selling strategies
- Time management
- Effective communication
- Conflict resolution
Certification
- TN Property and Casualty Producer License
- 25 non-resident licenses
Timeline
Licensed Customer Service Agent
Concentrix-Allstate Project
07.2024 - 01.2026
Independent Contractor
Amazon
11.2023 - 07.2025
Cosmetologist
Results Salon and Spa
05.2022 - 11.2023
Expressive Therapist | Mental Health Intern
Woodridge Psychiatrist Hospital
08.2021 - 05.2022
Cosmetologist
Smart Cuts
05.2013 - 08.2021
Bachelor of Science - Psychology
Grand Canyon University