BRITNEY HENDRIX
Memphis,TN
Summary
Detail-oriented healthcare professional with experience in provider relations, medical billing, and healthcare operations. Skilled in claims processing, compliance, and problem-solving to optimize provider network efficiency. Strong background in liaising with healthcare providers, ensuring policy adherence, and improving operational workflows. Seeking a role to leverage expertise in network management, contract compliance, and provider engagement.
Overview
13
13
years of professional experience
Work History
Patient Service Representative
CVS Specialty Pharmacy
08.2024 - Current
- Serve as a liaison between patients, healthcare providers, and internal teams to ensure timely and accurate prescription fulfillment
- Ensure compliance with insurance policies, prior authorizations, and healthcare regulations
- Collaborate with cross-functional teams to resolve issues and improve patient care delivery
Sr. Billing Specialist
NuVasive
11.2019 - 07.2024
- Managed healthcare provider billing processes, ensuring claims were accurately submitted and processed in compliance with insurance guidelines
- Worked closely with providers to resolve claim discrepancies, denials, and appeals, improving reimbursement turnaround times
- Ensured compliance with healthcare regulations, insurance policies, and contractual agreements
- Analyzed billing trends to identify inefficiencies and recommended process improvements to optimize revenue cycle management
- Communicated with internal teams and external providers to streamline operations and enhance billing accuracy
Customer Service Manager
Pizza Hut
10.2017 - 11.2019
- Managed daily restaurant operations, overseeing customer service, staff performance, and compliance with company policies
- Trained and supervised employees, ensuring quality service and adherence to operational standards
- Handled escalated customer concerns, using problem-solving skills to resolve issues and maintain customer satisfaction
- Monitored financial transactions and assisted with budgeting to optimize restaurant efficiency
Home Health Aide Provider
The Arc of the Mid-South
01.2012 - 01.2019
- Provided in-home patient care, assisting with daily living activities, medication management, and mobility support
- Collaborated with nurses, physicians, and family members to ensure coordinated patient care
- Monitored and documented patient conditions, reporting any significant changes to healthcare providers
- Educated patients and families on care plans, treatment adherence, and wellness strategies
Customer Service Manager
KFC
10.2015 - 10.2017
- Led a team in a fast-paced environment, ensuring high customer service standards and operational efficiency
- Developed and implemented employee training programs to improve performance and team productivity
- Resolved customer complaints effectively, emphasizing service recovery and brand reputation management
- Maintained inventory control and cost management to meet business objectives
Education
Certificate - Surgical Technology
Concorde Career College
High School Diploma -
Tupelo High School
Skills
- Provider Relations & Network Management
- Medical Billing & Claims Processing
- Contract Negotiation & Compliance
- Healthcare Operations & Policy Adherence
- Revenue Cycle Management
- Communication & Relationship Building
- Process Improvement & Efficiency
- Patient Advocacy & Support
Timeline
Patient Service Representative
CVS Specialty Pharmacy
08.2024 - Current
Sr. Billing Specialist
NuVasive
11.2019 - 07.2024
Customer Service Manager
Pizza Hut
10.2017 - 11.2019
Customer Service Manager
KFC
10.2015 - 10.2017
Home Health Aide Provider
The Arc of the Mid-South
01.2012 - 01.2019
Certificate - Surgical Technology
Concorde Career College
High School Diploma -
Tupelo High School
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