Britney Hooper
Trenton
Summary
Outgoing people person in customer service. Have trained many people helping them to catch the
vision. Love helping people and solving their problems and making them happy. Multitask detail
oriented person. love helping companies grow and belonging to a great team.
Overview
1
1
Language
1
1
Certification
3
3
years of post-secondary education
12
12
years of professional experience
Work History
Customer Service Cashier
McDonald’s
Trenton
07.2022 - 01.2023
Outgoing Customer Service Professional experienced in training individuals and enhancing team performance. Delivered customer satisfaction through problem-solving and fostering positive relationships. Committed to supporting company growth while contributing to a collaborative team environment.
Home Health Caregiver
HoneyHill Home Care
Murfreesboro
11.2019 - 03.2020
- Monitored and recorded patients' vital signs and health conditions.
- Assisted clients with daily living activities and personal care needs.
- Provided companionship and emotional support to enhance client well-being.
Head Housekeeper
Tennessee Motel
Trenton
11.2018 - 11.2019
- Housekeeping
- Front desk
- Cash handling
- Booked rooms
- Addressed inquiries and resolved issues to enhance guest satisfaction.
Administrative Assistant
Zoom Auto Finance
Murfreesboro
03.2016 - 11.2019
- Customer Service
- Multi line phone
- Cash handling
- Computer skills
- Fax, print, copy, filing
- Account receivable
- Training
Senior Material Handler
Geodis
Mount Juliet
02.2014 - 07.2017
- Managed inventory levels and conducted regular stock checks for accuracy.
- Operated forklifts to move materials within the warehouse efficiently.
- Collaborated with team members to streamline material handling processes.
Team Leader
Cleaning Authority
Smyrna
11.2010 - 02.2014
- Training
- Scheduling
- Inspection of other employees
- Cash handling
- Data entry
- Provided detail cleaning
- Transportation
Education
GED
Murfreesboro, TennesseeSome College (No Degree) - Healthcare Management
University of Phoenix Online/campus
Murfreesboro, Tennessee 01.2005 - 01.2008
Skills
- Point of sale
- Cash handling
- Customer service
- Transaction processing
- Inventory management
- Team collaboration
- Training development
- Companionship provision
- Attention to detail
- Effective communication
- Problem solving
- Time management
- Phone etiquette
- Check processing
- Conflict resolution
- Customer inquiries
- Account management
- Payment processing
- POS system operation
- Telephone management
- Cash management
- Cash handling
- Guest services
- Refund handling
- Payment collection
- Positive and professional
- Basic math
- Quality assurance
- Cash register operation
- Multitasking and organization
- Customer satisfaction
- Data entry proficiency
- Product knowledge
- Up-selling techniques
- Till counting
- Team leadership
- POS systems
- Policies and procedures
- Problem-solving
Languages
English
Professional
Certification
- Forklift certification
Timeline
Customer Service Cashier
McDonald’s
07.2022 - 01.2023
Home Health Caregiver
HoneyHill Home Care
11.2019 - 03.2020
Head Housekeeper
Tennessee Motel
11.2018 - 11.2019
Administrative Assistant
Zoom Auto Finance
03.2016 - 11.2019
Senior Material Handler
Geodis
02.2014 - 07.2017
Team Leader
Cleaning Authority
11.2010 - 02.2014
Some College (No Degree) - Healthcare Management
University of Phoenix Online/campus
01.2005 - 01.2008
GED