Britney Powell
Humboldt
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
TennCare
Humboldt
11.2023 - 12.2025
- Assisted customers with inquiries regarding account balances and payment options.
- Managed customer interactions through phone, email, and chat platforms efficiently.
- Resolved disputes and complaints while maintaining a professional demeanor.
- Coordinated communication between patients and healthcare providers seamlessly.
- Educated patients on insurance benefits and coverage options clearly.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Collected payments from patients and entered them into the billing system accurately.
- Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists when necessary.
Customer Service Representative
Portfolio Recovery Associates
Jackson
10.2019 - 11.2023
- Assisted customers with inquiries regarding account balances and payment options.
- Managed customer interactions through phone, email, and chat platforms efficiently.
- Resolved disputes and complaints while maintaining a professional demeanor.
- Documented customer interactions in the internal database for record-keeping purposes.
- Collaborated with team members to address complex customer issues effectively.
- Educated customers about services and policies to enhance their understanding.
- Monitored account statuses to ensure compliance with company standards and regulations.
- Trained new representatives on company procedures and customer service best practices.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Shift Manager
McDonald's
Humboldt
07.2014 - 10.2019
- Supervised staff during peak hours to ensure efficient service.
- Trained new employees on operational procedures and customer service standards.
- Managed inventory levels and ordered supplies as needed.
- Coordinated team schedules to optimize coverage and workflow.
- Implemented health and safety standards in daily operations.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Coached employees on interactions with customers to drive exceptional service.
- Responded quickly and effectively to emergency situations as they arose.
Education
High School Diploma -
Humboldt Junior Senior High School
Humboldt TN05-2015
Skills
- Customer service
- Conflict resolution
- Payment processing
- Communication technology
- Attention to detail
- Adaptability
- Team collaboration
- Training development
- Problem solving
- Data entry
- Member account management
- Microsoft PowerPoint
- Credit card payment processing
- Scheduling
- Follow-up skills
- Relationship building
- Strong teamwork
- Executive management support
Timeline
Customer Service Representative
TennCare
11.2023 - 12.2025
Customer Service Representative
Portfolio Recovery Associates
10.2019 - 11.2023
Shift Manager
McDonald's
07.2014 - 10.2019
High School Diploma -
Humboldt Junior Senior High School