Britney Vaughn
Franklin,Tn
Summary
Works well independently and collaboratively with other departments. Strong organizational and communications skills for thinking quickly and solving problems in fast-paced environment. Adept at handling multiple tasks efficiently and accurately, exhibiting professionalism and maintaining confidentiality at all times. Responsible Customer Solutions Specialist providing exceptional service by anticipating and preventing issues and following up with customers. Smart candidate with experience analyzing reports and data and keeping records of customer interactions.
Overview
13
13
years of professional experience
Work History
Customer Solutions Representative
Tractor Supply Company
11.2022 - Current
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Realtor
Self-employeed
02.2013 - Current
- Compared recently sold area properties to determine competitive market prices.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Advised and informed prospective clients on current market activities and conditions.
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
Substitute Teacher
Express Employment
08.2010 - 03.2014
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Education
Associate of Science - Pharmacy Technician
Nashville State Community College
Nashville, TNSkills
- Regulatory Compliance
- Call Control
- Customer Implementation Support
- Effective Multitasking
- Customer Relationship Management
- Loyalty Programs
- Professional Phone Etiquette
- Policy and Procedure Adherence
- Order and Refund Processing
- Adaptability and Flexibility
- Terms Review and Enforcement
- Client Relations
- Analytical and Logical Thinking
- Conflict Resolution
Timeline
Customer Solutions Representative
Tractor Supply Company
11.2022 - Current
Realtor
Self-employeed
02.2013 - Current
Substitute Teacher
Express Employment
08.2010 - 03.2014
Associate of Science - Pharmacy Technician
Nashville State Community College
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