Britoria King
Murfreesboro
Summary
Resourceful Resolution Coordinator with background in resolving complex customer service issues, managing conflicts and implementing effective solutions. Strong skills include team collaboration, strategic planning, and communication. Recognized for improving customer satisfaction levels and streamlining resolution processes in previous roles.
Overview
7
7
years of professional experience
Work History
Resolution Coordinator
The ICEE Company
La Vergne
08.2022 - Current
- Responsible for direct interface with partners from Target, Coca Cola, Speedway and Circle K.
- Directly responsible for up to 600 calls monthly for ongoing projects and additional 200 monthly one-off projects.
- Interpret and explain plans and contract terms to administrative staff, workers, and clients.
- Schedule the project in logical steps and budget time required to meet deadlines using Smartsheet and salesforce.
- Directly responsible for adherence to the schedule and moving the project forward.
- Conferring with our partners supervisory personnel as well as our National Account Managers, Franchise Owners, and Field Service Managers, to discuss and resolve matters, such as work procedures, complaints, or construction problems and delays.
- Direct and supervise workers on ongoing projects and individual performance goals.
CDL Trucking school
United Trucking
Murfreesboro
10.2025 - 02.2026
Project Logistics Coordinator
The ICEE Company
La Vergne
03.2019 - 08.2022
- Working directly with partners from Burger King Franchise Groups, Wawa, and Dunkin Donuts.
- Interpret data on logistics elements, such as availability, maintainability, reliability, supply chain management, strategic sourcing or distribution, supplier management.
- Provide ongoing analyses in areas such as transportation costs, parts procurement, back orders, or delivery processes.
- Confer with logistics management teams to determine ways to optimize service levels, maintain supply-chain efficiency, or minimize cost.
- Collaborated with suppliers to schedule timely deliveries of raw materials and packaging.
- Assisted in resolving transportation issues to ensure smooth logistical operations daily.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
Production Associate
Smile Direct Club
La Vergne
02.2019 - 03.2019
- Worked with 3D printed arches to create custom invisible aligners.
- Prepared items for shipment.
- Maintained work area and equipment in a clean and orderly condition.
- Completed each liner using checklist.
- Operated production machinery to assemble dental products efficiently.
- Maintained quality control standards during production processes.
Education
Class B CDL - CDL
United Trucking School
Murfreesboro, 37128 10.2025 - 02.2026
High School Diploma -
La Vergne High School
Lavergne, TN 08.2006 - 06/2010
Skills
- Excel
- Microsoft Word
- Sales Force
- Smartsheet
- Problem solving
- Attention to detail
- Logistical coordination
- Project management
- Supply chain management
- Customer relationship management
References
Professional references available upon request
Timeline
CDL Trucking school
United Trucking
10.2025 - 02.2026
Class B CDL - CDL
United Trucking School
10.2025 - 02.2026
Resolution Coordinator
The ICEE Company
08.2022 - Current
Project Logistics Coordinator
The ICEE Company
03.2019 - 08.2022
Production Associate
Smile Direct Club
02.2019 - 03.2019
High School Diploma -
La Vergne High School
08.2006 - 06/2010