Brittaney Sandoval
Gallatin,TN
Summary
Experienced operations and fraud prevention professional leveraging data and extensive industry knowledge to drive business performance in high-growth start-ups. Proven ability to identify and implement process improvements to optimize operational efficiency. Collaborative leader fostering a team-oriented environment to achieve organizational goals. Known for adaptability and consistently delivering targeted results. Proficient in strategic planning and adept at enhancing operational effectiveness.
Overview
13
13
years of professional experience
Work History
Revenue Operations Manager
Evolve
06.2024 - Current
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Trained and guided team members to maintain high productivity and performance metrics.
Fraud Prevention Manager
Evolve
11.2019 - 06.2024
- Reduced instances for fraud by 70% while simultaneously increasing revenue by 39% and reducing manual reviews by 35%
- Transaction risk assessment and investigation
- Created and implemented cross functional policies and fraud prevention training
- Risk reporting and monitoring
- Research and prevent Account Takeovers
- Customer dispute investigation and reporting
Freelance risk assessment
Consulting
05.2017 - 11.2019
- E-commerce Fraud prevention implementation
- Assessment of fraud platforms for specific needs
Director of Internal Resources
Hydrobuilder.com
04.2016 - 03.2018
- Primary responsibilities for Fraud Prevention, Human Resources, and Finance
- Analyzed transactions to verify legitimacy, determine risk of fraud, and ultimately accept or decline transactions to minimize occurrence of chargebacks and increase legitimate business
- E-commerce risk assessment
- Research and Respond to Customer Disputes
- Designed and implemented new platforms and modules to perform risk assessment with increased efficiency and automation
- Human Resources, Recruiting and Employee Engagement
Operations Manager
FoodServiceWarehouse.com, LLC
05.2012 - 04.2016
- Increased the company's profitability by preventing losses and exploiting avenues for additional earnings, as well as ensuring smooth day to day workflow of the business
- In 2015 our department supported 45% growth in product revenue while helping to add to the company's bottom line
- Designed and implemented new platforms and modules to perform risk assessment with increased efficiency and automation
Education
Bachelor of Arts - International Affairs, History
University of Colorado
Boulder, CO05-2011
Skills
- Fraud investigations and prevention
- Operations management and reporting
- Policies and procedures implementation
- Cross-functional collaboration
- Workflow optimization
- Team Management and Development
- AR/AP
- Financial Audits
- Problem-solving
Timeline
Revenue Operations Manager
Evolve
06.2024 - Current
Fraud Prevention Manager
Evolve
11.2019 - 06.2024
Freelance risk assessment
Consulting
05.2017 - 11.2019
Director of Internal Resources
Hydrobuilder.com
04.2016 - 03.2018
Operations Manager
FoodServiceWarehouse.com, LLC
05.2012 - 04.2016
Bachelor of Arts - International Affairs, History
University of Colorado
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