Brittani Boleyjack
Nashville
Summary
Technical Product Manager experienced in leading product strategy and execution within healthcare technology. Delivered value through effective roadmap planning and cross-team coordination, aligning business objectives with user-focused solutions. Fostered collaboration and clarity by translating complex technical concepts into actionable insights for stakeholders.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Technical Product Manager
Optum Insight
Nashville, Tennessee, United States
01.2025 - Current
- Technical Product Manager with end-to-end ownership of product strategy, roadmap execution, and production operations across multiple teams. Proven ability to align stakeholders, drive delivery, and translate complex business needs into scalable technology solutions. Strong background in healthcare systems, Agile delivery, and cross-functional leadership.
- >Own product vision & strategic roadmap for two cross-functional product teams, aligning initiatives with business goals & user needs.
- >Drove stakeholder alignment across business & engineering to ensure successful delivery and adoption of technology solutions.
- >Led teams in PI Planning and backlog refinement, enabling effective prioritization and execution of work.
- >Translate complex business requirements into clear, actionable user stories for both feature development & production support.
- >Oversee production operations, including triage, issue resolution, and deployments, ensuring system stability & responsiveness.
- >Presented product updates and outcomes in bi-weekly demos and showcases to stakeholders and leadership, facilitating informed decision-making.
- >Partner cross-functionally to improve workflows, streamline processes, and enhance delivery efficiency across teams.
- Skills: Product Strategy, Roadmap Ownership, Stakeholder Management, Scaled Agile Framework, Agile Methodologies, Backlog Management, Project Planning, Cross-functional Team Leadership, Production Support User Stories, Process Improvement, Data Analysis, Jira, Rally, Amazon Web Services, AI Machine Learning Concepts, Prompt Engineering, Create User Stories, EDI ANSI X12
Technical Product Manager
Optum Insight
07.2023 - 12.2024
- Designed user interfaces for various projects
- Led cross-functional teams to define product vision and roadmap.
- Developed and prioritized product backlogs based on market research and customer feedback.
- Collaborated with engineering teams to ensure timely delivery of product features.
Business System Analyst III SAFe POPM Certified Scrum Product Owner (CSPO)
Change Healthcare
Remote
01.2022 - 06.2023
- Gathered business requirements and translated them into user stories for technical team, collaborating with PO and stakeholders to ensure alignment with project goals.
- Skills: Scrum, Create User Stories, +2 skills
- Analyzed business requirements to develop effective solutions that enhance operational efficiency.
- Collaborated with cross-functional teams to identify system enhancements and streamline workflows.
- Developed comprehensive documentation for systems processes, ensuring clarity and consistency across teams.
Product Support Analyst II
Change Healthcare
01.2018 - 06.2023
- Supported Claims and Denial Advisor, a web-based billing management solution, by troubleshooting and diagnosing concerns, escalating issues to IT for resolution, reporting on product problems, and guiding customers on claims, reports, and electronic remittance advice.
- Specialties: In-depth troubleshooting, data analysis, claim/file tracking in interconnected UNIX environments.
- Skills: ANSI
Customer Service Representative
Asurion
Antioch, TN
07.2017 - 01.2018
- Handled inbound calls for Verizon customers, resolving issues related to hardware, software OS, apps, and compatibility. Supported a range of products including Windows, Android, Blackberry OS, Apple IOS, and wireless technology, ensuring customer satisfaction with equipment and applications.
- Resolved customer inquiries efficiently through multiple communication channels, including phone and chat systems.
- Provided technical support for devices, ensuring effective troubleshooting and issue resolution.
- Collaborated with team members to enhance service delivery processes, improving overall customer satisfaction.
IT Business Analyst II
Emdeon Business Services
01.2012 - 03.2016
- Defined systems scope and objectives based on user needs and industry requirements to guide project development
- Analyze and create technical specifications/requirements for projects within set time frames and meeting business needs
- Modified procedures to effectively address complex problems, enhancing operational processes
- Development and documentation of test cases to support requirement specific unit testing
- Reviewed requirement specifications developed by peers for completeness and viability, ensuring alignment with project goals
- Demonstrated proficiency in ANSI standards
Business Analyst II/Demand Manager
Emdeon Business Services
01.2005 - 01.2011
- Vision and Purpose of the Group
- Analyzed all Batch Research Operations requests (SR’s) to IT, confirming that each request met entrance criteria and was ranked and prioritized accordingly.
- Perform complex analysis of business goals, objectives and needs of the general business environment.
- Plan and design business processes and makes recommendations in order to improve and support business activities.
- Reduce the number of cases escalated to IT that do not require development intervention. Work directly with Research in resolving issues and training as necessary.
- Utilize systems and data to resolve business issues in the most effective and productive manner and tracks them to completion.
- Utilize systems and data to resolve business issues in the most effective and productive manner.
- Perform standard analysis of business goals, objectives and needs and of the general business environment.
- Monitor (as business sponsors) tickets we sponsor...not all tickets in IT whereas we are not the business sponsor. Other area business sponsors are responsible for their own tickets including PI’s.
- Review industry changes or mandates, produces documentation on the impact to existing systems, and provide detailed documentation for programmers.
- Possess detailed knowledge of the NEIC, OKC, and POSI systems.
- Prior experience of 2+ years with HIPAA and healthcare claims background.
- Worked under minimal supervision, exercising wide latitude for independent judgment.
- Skills: ANSI
- Roles and Responsibilities
Customer Support Representative
Emdeon Business Services
01.2003 - 01.2005
- Assisted providers via inbound calls with medical, hospital, and dental commercial claims, resolving claim rejections to improve report accuracy.
- Researched and troubleshot issues using reports, carrier tables, and various systems including MCDS, DCDS, and GTEDS datasets to ensure timely resolution of customer inquiries.
- Skills: ANSI
Education
Associates Degree - Information Technology
High Tech Institute
Nashville, TN12-2002
Skills
- Product roadmapping
- Product documentation
- Agile methodologies
- Product training
- Software development lifecycle
- Product launches
- Business analysis
- Data-driven decisions
Certification
Prompt Engineering in with ChatGPT
Artificial Intelligence Foundations: Thinking Machines
Responsible AI: Principles and Practical Applications
Certified SAFe 6 Product Owner/ Product Manager
AWS Certified Cloud Practitioner
Certified Scrum Product Owner
Languages
English
Timeline
Senior Technical Product Manager
Optum Insight
01.2025 - Current
Technical Product Manager
Optum Insight
07.2023 - 12.2024
Business System Analyst III SAFe POPM Certified Scrum Product Owner (CSPO)
Change Healthcare
01.2022 - 06.2023
Product Support Analyst II
Change Healthcare
01.2018 - 06.2023
Customer Service Representative
Asurion
07.2017 - 01.2018
IT Business Analyst II
Emdeon Business Services
01.2012 - 03.2016
Business Analyst II/Demand Manager
Emdeon Business Services
01.2005 - 01.2011
Customer Support Representative
Emdeon Business Services
01.2003 - 01.2005
Associates Degree - Information Technology
High Tech Institute