Brittany Anderson
Antioch
Summary
Dynamic professional with extensive experience in customer service and project coordination, notably at Macy's Corporation. Proven expertise in Airbnb cleaning and interior design, delivering exceptional client satisfaction. Skilled in effective communication and quality assurance, consistently enhancing service delivery and fostering strong client relationships. Committed to creating outstanding experiences for every client.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Owner
Inspiration Cleaning Interior Design Service
11.2010 - Current
- Managed all aspects of cleaning service operations and client interactions.
- Developed customized interior design plans for residential and commercial spaces.
- Oversaw team training to ensure high-quality cleaning and design standards.
- Coordinated schedules to optimize service delivery and client satisfaction.
- Implemented marketing strategies to attract new clients for the cleaning service.
Customer Experience Colleague
Macy's Corporation
Franklin
08.2023 - 08.2025
- Contributed innovative ideas and solutions to enhance customers' experience with selecting products/items.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Worked successfully with a group of diverse fellow employees and clients to achieve customer satisfaction.
- Received multiple high praises through customer statements and reviews.
AIRBNB Coordinator
ONEFINEFLAT, INC
Nashville
11.2016 - 07.2022
- Coordinated booking and check-in-out procedures for guests.
- Coordinated cleaning, fixing, and restocking items.
- Provided great hospitality for each guest.
- Provided great customer service, satisfaction, and an exceptional experience for clients.
Education
Associate of Science - Business Administration And Management
National College of Busines And Technology
Nashville, TN05-2013
Bachelor of Science - Business/Interior Design
Middle Tennessee State University
Murfreesboro, TNSkills
- Residential assignments
- Move in/out cleaning
- Basic cleaning
- Post-construction cleaning
- Airbnb cleaning
- Deep cleaning
- Carpet cleaning
- Interior design service
- Commercial assignments
- Linen care
- Stock management
- Floor care
- Chemical mixing and handling
- Booking coordination
- Customer service
- Client relationship management
- Quality assurance
- Effective communication
- Project coordination
- Problem-solving
- Project assistance
- Presenting ideas and plans
- Consulting
- Document management
Certification
Better Business Bureau(BBB) Certified
Timeline
Customer Experience Colleague
Macy's Corporation
08.2023 - 08.2025
AIRBNB Coordinator
ONEFINEFLAT, INC
11.2016 - 07.2022
Owner
Inspiration Cleaning Interior Design Service
11.2010 - Current
Associate of Science - Business Administration And Management
National College of Busines And Technology
Bachelor of Science - Business/Interior Design
Middle Tennessee State University