Brittany Clark Bowman
Ooltewah
Summary
I am seeking an opportunity to utilize my excellent customer service and communication skills in an environment that puts the customer first and focuses on the need of the client. I am seeking an opportunity to work for a purpose driven company with high volumes of customer interactions where I can engage with the customer, work in a fast pace environment, and assist in solving problems with client concerns and complaints. I thrive in a team environment and I am extremely dependable with strong work ethics. I have a heart for customer service and working with the public.
Overview
15
15
years of professional experience
Work History
Eligibility Specialist
Unum
06.2023 - Current
- Collaborated with other departments within the organization to ensure accurate processing of applications
- Explained reasons behind application denials and recommended further action.
- Responded to client inquiries and concerns and escalated complex problems to department supervisors.
- Answered questions and responded to inquiries to deliver high level of service to patients.
Teller
First Horizon Bank
08.2019 - 06.2023
- Operate the teller line from open to close while following all operational procedures
- Duties include deposits, withdrawals, payments, incoming phone calls, scheduling, and partnering with other lines of business
- Partner with financial service representatives in making outbound calls to clients regarding appointments and future business needs
- Handle service requests and service transactions for clients
- When appropriate, research the problem at hand and quickly provide a resolution
- Comply with all policy and procedures along with operational policies during opening and closing of the branch
- Train new teammates with the bank as an 'On The Job Coach', role modeling skills to develop teammates to execute with precision within 30 days of their start date
Financial Service Representative
First Volunteer Bank
09.2017 - 08.2019
- Assist clients with all maintenance requests and new account products including checking, savings, loans, and credit cards
- Recommend additional solutions based on a conversation by asking need-based questions around upcoming life events
- Handle client concerns or complaints by providing excellent customer service skills
- Run teller transactions when necessary due to the increase in traffic or low staffing
- Open/Close the branch as the main platform representative and follow/implement all procedural and operational controls and policies
Universal Banker
SunTrust Bank
09.2016 - 01.2017
- Engage with clients and have a full conversation to identify needs for present and future, perceived and unperceived
- Open product solutions that match the clients need
- Make outbound calls to clients to set appointments
- Handle maintenance requests for client and address any client concerns or complaints by providing excellent customer service skills and always being the face of the bank
- Run teller transactions when necessary due to increase in traffic or low staffing and follow/implement all procedural and operational controls and policies while balancing cash daily
- Process credit card, mortgage, and loan payments
- Research and provide solutions for past payment errors and/or missed payments
Customer Service Rep
Gander Mountain
06.2014 - 06.2016
- Head customer service representative over the shoe department and assisted client by providing excellent customer service skills
- Cashier duties including handling large amounts of cash during holiday season, daily balancing of cash, and running credit card transactions and payments
- Duties also included opening and closing the store following all procedures to ensure the safety of the employees
- Responsible for sales goals with shoe quota and credit card quota
Customer Service Rep
Toys R Us/Babies R Us
09.2010 - 01.2016
- Lead customer service representative handling client complaints, floor displays, and client requests with large orders and registry items
- Key controller in charge of opening and closing the store and following all operational procedures with store cash
- Assisted with scheduling employees and directing employees with daily floor shift locations
- Assisted clients by providing knowledge of products and insurance and the benefits of utilizing the store credit card to receive points, discounts, and payment plans
- Monthly quota distributed by district manager with expectation to meet goal consistently
Education
Chattanooga State
Chattanooga, TNSoddy Daisy High School -
Skills
- Customer service
- Team collaboration
- Attention to detail
- Time management
- Multitasking Abilities
- Professionalism
References
- Lindsay Adkins, Area Manager, SunTrust Bank, 423-316-6584, lindsay.b.adkins@suntrust.com
- Bill Matheney, Owner, Matheney & Stees Accounting, 423-421-7697
Timeline
Eligibility Specialist
Unum
06.2023 - Current
Teller
First Horizon Bank
08.2019 - 06.2023
Financial Service Representative
First Volunteer Bank
09.2017 - 08.2019
Universal Banker
SunTrust Bank
09.2016 - 01.2017
Customer Service Rep
Gander Mountain
06.2014 - 06.2016
Customer Service Rep
Toys R Us/Babies R Us
09.2010 - 01.2016
Chattanooga State