Brittany Crump
Memphis
Summary
Reliable and organized professional with extensive customer service experience. Proven track record of providing exceptional service to all customers. Possesses excellent communication and problem-solving skills. Committed to delivering quality service and providing a positive customer experience. Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Front Desk Agent
Residence Inn by Marriott
Memphis
09.2022 - Current
- Resolved guest issues with creative solutions, escalating major concerns to management.
- Maintained daily records of guests' accounts including charges, payments, and credits.
- Handled cash, credit and debit card transactions accurately.
- Answered customer questions about transportation, restaurants and entertainment.
- Evaluated negative situations and took alternate courses of action to avoid conflict.
- Performed various administrative duties such as filing documents, updating databases.
Dialysis Technician
Fresenius Medical Center
Memphis
10.2024 - 05.2025
- Monitored patient vitals during dialysis treatments at Fresenius Medical Center.
- Prepared and maintained dialysis machines for optimal performance and safety.
- Assisted patients in understanding treatment processes and addressing concerns.
- Responded promptly to patient needs during treatments to ensure comfort and care.
Customer Service Representative
William Sonoma
Memphis
06.2022 - 09.2022
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
Education
CPR - Cardiopulmonary Resuscitation
Fresenius Medical Care
01.2025 - 01.2026
High School Diploma -
City University School Of Liberal Arts
Memphis, TN, US01.2020
Skills
- Business Process Improvement
- Organizational Development
- Executive Communication
- Competitive Intelligence
- Complex Problem Solving
Timeline
CPR - Cardiopulmonary Resuscitation
Fresenius Medical Care
01.2025 - 01.2026
Dialysis Technician
Fresenius Medical Center
10.2024 - 05.2025
Front Desk Agent
Residence Inn by Marriott
09.2022 - Current
Customer Service Representative
William Sonoma
06.2022 - 09.2022
High School Diploma -
City University School Of Liberal Arts