Brittany Ford
Murfreesboro
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every individual a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
Assistant Front Office Manager
Maple Street Medical Clinic
Murfreesboro
08.2016 - Current
- Greeted and welcomed guests upon arrival, providing excellent customer service.
- Managed all front office operations, including patient scheduling, faxes received in the office, and responding to patient messages from providers.
- Processed payments from customers using cash, credit cards or checks.
- Facilitated referrals for specialist consultations when appropriate.
- Maintained accurate patient records in accordance with HIPAA regulations.
- Maintained cleanliness of the lobby area at all times.
- Answered incoming calls from customers and responded to inquiries in a timely manner.
Bus Driver/Contractor
Rutherford County Schools
Murfreesboro
11.2015 - Current
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
- Help children board and exit the bus.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
Member Service Representative III
Ascend Federal Credit Union
Tullahoma
09.2008 - 05.2017
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Identified opportunities for cross-selling additional products or services based on member needs.
- Negotiated terms and conditions of loan contracts.
- Counseled clients on debt management and repayment plans.
- Explained various types of loans available to customers and their associated terms and conditions.
- Approved or denied loan applications based on established guidelines.
- Interacted with underwriters, appraisers, title companies. during the processing of a loan application.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
Salon Manager in Training
Sun Tan City
Murfreesboro
05.2007 - 08.2008
- Oversaw inventory control for retail products and supplies.
- Trained and supervised staff on proper customer service techniques and product knowledge.
- Maintained accurate financial records of all salon transactions.
- Resolved customer complaints in a timely manner, while maintaining positive relationships with clients.
- Scheduled employees and made sure all shifts had adequate coverage.
- Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
Education
High School Diploma -
Riverdale High School
Murfreesboro, TN05-2005
Some College (No Degree) - Computer Information Systems
Middle Tennessee State University
Murfreesboro, TNSkills
- Patient scheduling
- Payment processing
- HIPAA compliance
- Customer service
- Referral management
- Front office operations
References
References available upon request.
Timeline
Assistant Front Office Manager
Maple Street Medical Clinic
08.2016 - Current
Bus Driver/Contractor
Rutherford County Schools
11.2015 - Current
Member Service Representative III
Ascend Federal Credit Union
09.2008 - 05.2017
Salon Manager in Training
Sun Tan City
05.2007 - 08.2008
High School Diploma -
Riverdale High School
Some College (No Degree) - Computer Information Systems
Middle Tennessee State University
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