Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Franklin

1386 Vicoscia Ave

Summary

Dynamic and compassionate Admissions Specialist at Bradford Health Services with a proven track record in developing individualized support plans and facilitating peer support groups. Skilled in collaboration and crisis intervention, I empower clients through effective problem-solving techniques while maintaining meticulous documentation and compliance with regulations.

Overview

6
6
years of professional experience

Work History

Admissions Specialist

Bradford Healthcare
01.2023 - 11.2023
  • Evaluated and processed incoming applications for accuracy and completeness.
  • Collaborated with multiple departments to streamline admissions workflows.
  • Assisted applicants with admissions process and served as point of contact throughout admissions process.
  • Provided exceptional customer service by promptly addressing applicant inquiries and concerns via phone, email, or in-person visits.
  • Completed admissions duties with timeliness and accuracy.
  • Communicated with clients to explain application process and answer questions.
  • Contributed to increased enrollment numbers through proactive outreach, attending recruitment events, and maintaining relationships with prospective students.

Peer Support Specialist

Strongwell
05.2021 - 12.2022
  • Facilitated peer support groups to promote recovery and shared experiences among clients.
  • Developed individualized support plans tailored to clients' specific needs and goals.
  • Collaborated with multidisciplinary teams to ensure comprehensive care for clients.
  • Assisted clients in navigating community resources and accessing mental health services.
  • Educated clients on coping strategies and self-management skills for long-term wellness.
  • Mentored new peer support specialists, fostering a culture of teamwork and continuous improvement.
  • Evaluated program effectiveness through client feedback, recommending enhancements for service delivery.
  • Served as a role model for clients, sharing personal experiences of recovery and resilience.

Peer Support Specialist

Lakeside Behavioral Health System
03.2020 - 05.2021
  • Facilitated peer support groups to promote mental wellness and recovery strategies.
  • Developed individualized support plans in collaboration with clients and clinical teams.
  • Provided emotional support and crisis intervention to individuals experiencing mental health challenges.
  • Educated clients on coping techniques and resources available within the community.
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
  • Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
  • Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
  • Maintained accurate documentation of client interactions, supporting case management efforts.
  • Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
  • Utilized motivational interviewing techniques to encourage clients to engage in healthy behaviors.
  • Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
  • Attended classes and seminars to enhance knowledge of equipment and operating systems.
  • Coordinated with treatment providers on individual client cases ensuring continuity of care throughout the entire process.

Peer Support Specialist

Communicare Mental Health Center
02.2018 - 03.2020
  • Facilitated peer support groups to promote mental wellness and recovery strategies.
  • Developed individualized support plans in collaboration with clients and clinical teams.
  • Provided emotional support and crisis intervention to individuals experiencing mental health challenges.
  • Educated clients on coping techniques and resources available within the community.
  • Documented client progress and maintained accurate records in compliance with regulations.
  • Assisted in training new peer support staff on best practices and organizational policies.
  • Served as a role model for clients, sharing personal experiences of recovery and resilience.

Education

Associate Degree In Nursing - Nursing

Northwest Mississippi Community College
Senatobia, MS
05.2026

Skills

  • Flexibility
  • Tactfulness
  • Administrative support
  • Marketing
  • Collaboration

Timeline

Admissions Specialist

Bradford Healthcare
01.2023 - 11.2023

Peer Support Specialist

Strongwell
05.2021 - 12.2022

Peer Support Specialist

Lakeside Behavioral Health System
03.2020 - 05.2021

Peer Support Specialist

Communicare Mental Health Center
02.2018 - 03.2020

Associate Degree In Nursing - Nursing

Northwest Mississippi Community College

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Brittany Franklin