Brittany Gobble

• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
• Enhanced office organization with regular maintenance of files, records, and supplies inventory.
• Improved office efficiency by digitizing paper files and organizing digital records.
• Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
• Coordinated and scheduled In person and phone appointments.

• Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
• Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
• Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
• Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
• Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
• Provided critical assistance to callers experiencing medical emergencies, mental health crisis, domestic abuse, fire emergencies, and etc, by offering pre-arrival instructions until help arrived on scene.
• Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
• Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
• Entered criminal record checks, driver's license numbers, tag numbers, missing people/items and warrants into telecommunications systems to fulfill officer requests.
• Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
• Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
• Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
• Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
• Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
• Read system maps and caller information, and documented details in system.
• Strengthened teamwork among dispatch staff through collaboration on complex cases requiring coordinated efforts from multiple agencies.
• Assisted in the implementation of new technologies and software upgrades by providing valuable feedback to IT specialists based on hands-on experience.
• Continuously updated knowledge of changing policies, procedures, and technologies within the 911 Emergency Dispatcher field through ongoing professional development opportunities.
• Served as a mentor for newly hired dispatchers, offering guidance and support throughout their training process to ensure seamless integration into the team.
• Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
• Routinely update and keep up with multiple certifications

i.e- CPR, EMD, NCIC, NMEC, ETC.

**Please note I was a certified training officer for multiple years. I was also a supervisor, over my own shift, for around 3 years. The Health Dept and the Sheriffs Office are both apart of ''Sullivan County Government'' so i have been emplyed by them since 2017, I just essentially transferred to another department, when I went to the Health Dept! All of my time and years of service followed me!**

• Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
• Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
• Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
• Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
• Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
• Resolved conflicts between employees diplomatically promoting a harmonious working environment conducive to high-performance teamwork.
• Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
• Ensured compliance with all company standards as well as local health and safety regulations during each shift.
• Improved shift efficiency by streamlining processes and implementing time-saving strategies.
• Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
• Exercised composure under pressure and in escalated customer service scenarios.
• Checked building to confirm maintenance and cleaning met code and regulations.
• Contributed ideas for process improvements which led to reduced costs without compromising quality.
• Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
• Counted registers and cleaned and secured shop at end of shift.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.