Brittany Hansen
Franklin
Summary
Dynamic Senior Client Account Manager at UnitedHealth Group with a proven track record in audit validation and relationship management. Expertly resolved overpayment recoveries, enhancing process efficiency and reducing recovery time. Skilled in data analysis and team collaboration, driving significant improvements in client satisfaction and operational performance.
Overview
14
14
years of professional experience
Work History
Senior Client Account Manager
UnitedHealth Group
Remote
11.2014 - Current
- Support credit balance recoveries by investigating, resolving and tagging refunds for UnitedHealthcare claims across multiple platforms.
- Validate audits with expertise in UnitedHealthcare’s platforms (UNET, COSMOS, CSP, CIRRUS and Nice).
- Communicate with the client to provide necessary updates and documents to ensure recovery of overpayments.
- Build strong relationships with partners in the field and serve as a liaison between providers and client.
- Acted as a UnitedHealthcare expert for Recovery Reimagined project.
- Participated in daily meetings with technology to update multiple processes with the results of automation, reduced recovery time and savings for the department.
Claims Representative
UnitedHealthcare
Springfield
07.2011 - 11.2014
- Provide expert support by investigating, researching, negotiating, and processing claims.
- Consistently met established productivity and quality standards.
- Analyze and identify trends for client reports.
- Participated in mentoring and training new hires.
- Provide team support by supplementing subject-matter expert responsibilities.
Education
Masters of Business Administration -
University of Nebraska-Lincoln
Lincoln, Nebraska05.2010
Bachelor of Journalism - Advertising
University of Nebraska-Lincoln
Lincoln, Nebraska05.2008
Skills
- Time management
- Change management
- Relationship management
- Data analysis
- Audit validation
- Team collaboration
- Process improvement
- Communication skills
Timeline
Senior Client Account Manager
UnitedHealth Group
11.2014 - Current
Claims Representative
UnitedHealthcare
07.2011 - 11.2014
Masters of Business Administration -
University of Nebraska-Lincoln
Bachelor of Journalism - Advertising
University of Nebraska-Lincoln
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