Brittany Hanson

• Identified opportunities for process improvements, implementing changes that led to increased productivity and reduced turnaround time for applicants.
• Leveraged advanced knowledge of various loan programs to match applicants with appropriate funding options.
• Reduced errors in loan applications through meticulous attention to detail and thorough verifications.
• Conducted comprehensive evaluations of applicant financial data to determine eligibility for student loans.
• Enhanced customer satisfaction with timely and accurate processing of student loan requests.

I take care of my home, and my children.

• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Conducted regular follow-up calls with customers after resolving their issues.
• Identified areas of improvement in customer service processes and suggested changes accordingly.
• Kick started operations for processing Public Service Loan Forgiveness applications.
• Contracted with both PHEAA and MOHELA
• Obtained security clearance to confirm borrower loans and employment.

• I took care of my home, and my children.

• Answer the office phone
• Assists customers with in office and on the phone concerns or questions.
• Process loan applications for approval or denial
• Posts payments
• Service past due accounts
• Prepared documents
• Balanced cash drawer daily
• Prepared bank deposit daily
• Tax filing
• Assist with training for other associates
• Was acting manager when original manager was gone.

• Answer the office phone
• Assists customers with in office and on the phone concerns or questions.
• Process loan applications for approval or denial
• Posts payments
• Service past due accounts
• Prepared documents
• Balanced cash drawer daily
• Prepared bank deposit daily
• Tax filing
• Assist with training for other associates
• Was acting manager when original manager was gone.

• Instructed children (normally up to age five) in activities designed to promote social, physical and intellectual growth.
• Attended to children’s basic needs
• Teach basic skills
• Establish and enforce rules
• Observe and evaluate children’s performance
• Organize and lead

• Greeting customers
• Operating cash registers
• Achieving established goals
• Cross selling products
• Testing and evaluating pool samples