Brittany Herman
Chattanooga
Summary
Dynamic and goal-oriented professional with experience as an Intern Case Manager at The Pursuit Of Happiness. Proven ability to enhance team collaboration and problem-solving skills while managing client assessments and documentation. Proficient in various software programs, ensuring compliance and confidentiality in all interactions. Committed to empowering clients through education and support.
Overview
4
4
years of professional experience
Work History
Intern Case Manager Family Development Specialist
The Pursuit Of Happiness
01.2024 - Current
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Medical Receptionist
Galen Medical Group
03.2021 - 01.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Education
Bachelor of Science - Psychology
University Of Tennessee At Chattanooga
Chattanooga, TN05-2026
Associate of Science - Psychology
Chattanooga State Community College
Chattanooga, TN05-2024
Skills
- Teamwork and collaboration
- Quick learner
- Fast learner
- Problem-solving
- Computer skills
- Team collaboration
- Multitasking and organization
- Goal-oriented mindset
- Interpersonal and social skills
Timeline
Intern Case Manager Family Development Specialist
The Pursuit Of Happiness
01.2024 - Current
Medical Receptionist
Galen Medical Group
03.2021 - 01.2024
Bachelor of Science - Psychology
University Of Tennessee At Chattanooga
Associate of Science - Psychology
Chattanooga State Community College
Similar Profiles
Naquasha RiserNaquasha Riser
Licensed Professional Counselor at Pursuit Of Happiness Counseling & Consulting ServicesLicensed Professional Counselor at Pursuit Of Happiness Counseling & Consulting Services
Fiona SteinmetzFiona Steinmetz
Volunteer at Animals Assisted HappinessVolunteer at Animals Assisted Happiness
KISS MAE R. MORATAKISS MAE R. MORATA
Insurance Expert Cum Receptionist at Health and Happiness ClinicInsurance Expert Cum Receptionist at Health and Happiness Clinic
Scott BruceScott Bruce
Affiliate Broker at Coldwell Banker Pryor RealtyAffiliate Broker at Coldwell Banker Pryor Realty
Erin VanHornErin VanHorn
Patient Care Tech (Mother-Baby) at Erlanger Baroness HospitalPatient Care Tech (Mother-Baby) at Erlanger Baroness Hospital