Brittany Lynch
Spring Hill
Summary
Restaurant professional with extensive experience in training program development and customer service excellence at Cracker Barrel Old Country Store. Demonstrated ability to enhance team performance and ensure health and safety compliance while fostering a positive work environment. Recognized for high productivity and efficient task completion, with strong skills in team leadership, customer service management, and inventory control. Proficient in communication, problem-solving, and time management, contributing to seamless restaurant operations and positive guest experiences.
Overview
4
4
years of professional experience
Work History
Restaurant Lead Trainer
Cracker Barrel Old County Store
Columbia
05.2025 - Current
- Monitored trainer performance to guarantee adherence to job requirements.
- Facilitated onboarding process for new employees to ensure access to essential information.
- Trained new employees on service standards and menu offerings.
Restaurant Shift Lead
Cracker Barrell Old Country Store
Columbia
09.2021 - Current
- Supervised daily operations and ensured health and safety standards.
- Trained new staff on company policies and customer service techniques.
- Managed team schedules to optimize labor efficiency during peak hours.
- Resolved customer complaints and provided exceptional service to enhance satisfaction.
- Maintained cleanliness and organization of dining area and kitchen spaces.
Education
High School Diploma -
Marshall County High School
Lewisburg, TN05-2023
Skills
- Training program development
- Menu knowledge and health safety compliance
- Customer service excellence
- Employee training and onboarding
- Team leadership
- Effective communication
References
References available upon request.
Timeline
Restaurant Lead Trainer
Cracker Barrel Old County Store
05.2025 - Current
Restaurant Shift Lead
Cracker Barrell Old Country Store
09.2021 - Current
High School Diploma -
Marshall County High School
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