Brittany Malbrough

· Managed ER case lifecycle: intake, evidence collection, investigative interviews, documentation, and resolution, ensuring confidentiality and policy compliance to uphold organizational integrity.

· Provide advice and coaching to line managers and employees on performance management, conduct, sensitive topics, and difficult conversations.

· Managed RIF escalations and communications, coordinated messaging and stakeholder briefings to ensure compliance and clarity during transitions.

· Lead email and evidentiary reviews; maintain accurate case notes and centralized case database.

· Collaborate closely with HR colleagues to deliver seamless service and support line managers in their leadership responsibilities.

· Partner with ER stakeholders to define case strategy and coordinate cross-functional responses.

· Contribute to the development and improvement of HR policies and procedures; identify process gaps and recommend solutions to streamline investigations and reporting.

· Supported continuous process improvement initiatives by identifying opportunities and developing solutions to enhance investigation efficiency.

• Administered global absence records, salary changes, employment verifications, severance documentation, and internal transfers to ensure accurate workforce management.
• Served as primary point for HR requests; triaged inquiries and provided discreet, timely resolutions to enhance employee support.
• Led tuition reimbursement program improvements, increasing participation by simplifying processes.
• Collaborated with international teams to ensure consistent workforce administration and data integrity.
• Supported continuous process improvement initiatives and tracked HR metrics to identify trends and inform strategic decisions.

• Managed power-user data feeds and FTP connections to ensure timely delivery of client account data to external reporting vendors.
• Improved cash management reconciliation processes, reducing reporting errors.
• Coordinated legal documentation and vendor onboarding to facilitate efficient data-sharing arrangements.
• Built and maintained FTP data server connections and partnered with vendors and accounting firms.
• Handled high-volume client inquiries (calls/emails) and resolved statement issues to enhance client satisfaction.