Brittany Moorman
Smyrna,TN
Summary
Motivated accounting student with a strong foundation in financial principles, business analytics, and problem-solving skills. Demonstrated experience in Excel tracking, customer issue resolution, and cross-functional collaboration enhances the ability to contribute effectively in a team environment. Eager to leverage academic knowledge and practical skills in an entry-level accounting role prioritizing accuracy and efficiency. Committed to delivering high-quality results while continuously seeking opportunities for professional growth and development.
Overview
4
4
years of professional experience
Work History
Refund and Resolution Specialist
Genesco
04.2017 - 06.2018
- Investigated and resolved order-related discrepancies, customer complaints, and refund issues using internal systems, ensuring alignment with company policies and procedures.
- Processed promotional adjustments and service resolutions efficiently while maintaining accuracy and compliance with organizational standards.
- Developed excel-based tracking tools to monitor team activity averages daily, weekly, and monthly, streamlining reporting and improving workflow visibility.
- Partnered with internal departments to resolve errors related to product images and order fulfillment, enhancing operational accuracy.
Multimedia Supervisor
Genesco
02.2016 - 04.2017
- Led a high-performing customer service team, providing coaching, evaluations, and performance feedback to enhance service quality and team accountability.
- Designed and delivered onboarding and training programs for new hires, emphasizing consistency, process adherence, and effective communication.
- Resolved escalated service issues related to online orders, demonstrating critical thinking and solution-oriented communication.
- Collaborated with IT teams to troubleshoot back-end system inconsistencies affecting customer experience.
Multimedia Representative
Genesco
05.2014 - 02.2016
- Delivered real-time support via chat, email, and social platforms, addressing inquiries related to online orders, returns, and product concerns.
- Documented customer interactions in internal systems, ensuring detailed records were maintained for quality assurance and operational audits.
- Maintained professionalism while managing high volumes of service requests with an emphasis on clarity, patience, and data accuracy.
Education
Bachelors of Business Administration - Accounting
Middle Tennessee State University
Murfreesboro, TN05.2027
Associates of Applied Science - Software Development
ITT Technical Institute
Nashville, TN12.2015
Skills
- Financial accounting fundamentals
- Journal entries and account reconciliation
- Attention to detail and data accuracy
- SQL (basic queries, data extraction)
Timeline
Refund and Resolution Specialist
Genesco
04.2017 - 06.2018
Multimedia Supervisor
Genesco
02.2016 - 04.2017
Multimedia Representative
Genesco
05.2014 - 02.2016
Bachelors of Business Administration - Accounting
Middle Tennessee State University
Associates of Applied Science - Software Development
ITT Technical Institute