Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Pope

Beechgrove

Summary

Dynamic leader in customer service with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.

Overview

9
9
years of professional experience

Work History

Customer Service Manager

Sam's Club
12.2021 - Current
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.

Cashier

Walmart
09.2017 - 12.2021
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Shift Lead

Krystal's Restaurant
10.2015 - 09.2017
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

Cornerstone Christian Correspondence
Townsend
03-2021

Skills

  • Client Support
  • Strategic Problem Resolution
  • Microsoft outlook, word, and Excel
  • Effective Time Management
  • Training and mentoring
  • Financial Transaction Processing

Timeline

Customer Service Manager

Sam's Club
12.2021 - Current

Cashier

Walmart
09.2017 - 12.2021

Shift Lead

Krystal's Restaurant
10.2015 - 09.2017

Cornerstone Christian Correspondence

Similar Profiles

CREATE PROFILE
Brittany Pope