Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Rausch

Nashville,TN

Summary

Highly organized and dependable candidate excelling in managing multiple priorities with a positive attitude. Demonstrates capability and confidence in taking on new responsibilities. Possesses extensive expertise in claims processing, database management, and professional customer/patient correspondence.

Overview

6
6
years of professional experience

Work History

Billing Care Coordinator

Lucent Health
06.2024 - 05.2025
  • Adhering to strict HIPAA regulations while assisting members with questions of their insurance policy for 200+ employer groups.
  • Assisting members with superbills, verifying their legitimacy per their individual policies, and corresponding with claims analysts to resolve issues.
  • Working with physician offices to assist with pre-authorizations, billing issues, and booking appointments for members.
  • Providing care and empathy for members, as any Patient Advocate would.

Member Experience Specialist

Tend
04.2022 - Current
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Working in Billing and Insurance I gather insurance information, explain EOBs, and pricing and coverage with treatment plans.
  • Descaling patients while researching EOBs, insurance eligibility, and coverage breakdowns
  • Answering calls, emails, SMS, and cases between 22 locations and corporate to reach daily goal of 85 interactions.
  • Scheduling appointments and auditing as well.

Live Chat Agent

Collabera
03.2021 - 01.2022
  • As a contractor with State of Tennessee Department of Labor and Workforce Development, I assisted claimants with any questions about filing.
  • Gathering personal information and documents required by the state for claim adjudication.
  • Creating a case, organizing, and researching key details needed for the claim.
  • Keeping an eye open for possible fraud.
  • Working in a team environment to maintain daily influx of claimants through phone, chat, and text.

Fleet Support Agent

Postmates
06.2019 - 06.2021
  • Assisting drivers with live order support
  • Keeping drivers up to date with new and current policies and procedures
  • Providing IT support which allowed drivers to access website and app
  • Gathering data and monitoring trends in calls

Education

Cosmetology -

The Salon Professional Academy
Nashville, TN
08.2017

Diploma -

McGavock Comprehensive High School
Donelson, TN
05.2007

Skills

  • Skillful with policy SPDs and comprehension
  • Proficient with Zendesk, Salesforce, and Microsoft Teams
  • Well versed in Google Chrome and Docs
  • Active Listener
  • Conflict Resolution and Deescalation
  • Experience with Excel
  • Positive Attitude
  • Ability to adapt and learn quickly while using multiple programs at once

Timeline

Billing Care Coordinator

Lucent Health
06.2024 - 05.2025

Member Experience Specialist

Tend
04.2022 - Current

Live Chat Agent

Collabera
03.2021 - 01.2022

Fleet Support Agent

Postmates
06.2019 - 06.2021

Cosmetology -

The Salon Professional Academy

Diploma -

McGavock Comprehensive High School

Similar Profiles

CREATE PROFILE
Brittany Rausch