Brittany Scarbro
Maryville
Summary
Compassionate Medical Assistant with expertise in patient scheduling, HIPAA compliance, and customer service. Committed to enhancing patient experiences and ensuring efficient clinic operations.
Overview
4
4
years of professional experience
Work History
Medical Assistant
Prisma Health
Maryville, TN
01.2025 - Current
- Assisted in patient intake processes, ensuring accurate data entry and efficient flow of information.
- Supported medical staff during examinations and procedures, enhancing patient care experience.
- Managed appointment scheduling, optimizing office workflow and reducing patient wait times.
- Maintained accurate electronic health records, ensuring compliance with regulatory standards.
- Prepared examination rooms by sterilizing equipment and organizing supplies for daily operations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Customer Service Representative
Altar'd State
Knoxville, TN
11.2023 - 11.2024
- Provided exceptional customer service, resolving inquiries efficiently and ensuring customer satisfaction.
- Managed product returns and exchanges, adhering to company policies for a seamless experience.
- Collaborated with team members to maintain store organization and visual merchandising standards.
- Trained new staff on customer service protocols and operational procedures to ensure consistent service quality.
- Developed strategies to enhance customer engagement through personalized interactions and follow-ups.
- Resolved escalated customer issues by employing conflict resolution techniques, fostering positive outcomes and loyalty.
Medical Assistant
Blount Memorial Hospital
Maryville, TN
07.2022 - 11.2023
- Educated patients on treatment plans and medication usage, fostering better health outcomes.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Monitored inventory levels of medical supplies, contributing to cost-effective resource management.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Education
High School Diploma -
William Blount High School
Maryville, TN05-2013
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Patient-focused care
- Reliable team player
- CPR
- Adaptable
Timeline
Medical Assistant
Prisma Health
01.2025 - Current
Customer Service Representative
Altar'd State
11.2023 - 11.2024
Medical Assistant
Blount Memorial Hospital
07.2022 - 11.2023
High School Diploma -
William Blount High School