Brittany Puckett
Bartlett
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Eager to learn new things and try something new.
Overview
2024
2024
years of professional experience
Work History
Server
Owners Box Sports Grill
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Lead Hearing Screener
Hearing Screening Assosiates
08.2022 - 02.2024
- Created effective employee schedules
- Lead a team of eight to ten employees
- Actively participated and lead in team meetings to discuss program goals, ongoing initiatives, and opportunities for growth within the newborn hearing screening program.
- Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.
- Streamlined documentation processes, resulting in reduced errors and increased efficiency.
- Knowledgeable in using Epic for charting on patients
- Established rapport with families, creating a comfortable atmosphere during the hearing screening process.
- Maintained and used hearing screening equipment.
- Managed the completion of all required documentation, facilitating smooth transitions between healthcare providers.
- Utilized advanced troubleshooting skills to quickly resolve technical issues with screening equipment, minimizing downtime and potential delays in testing.
- Works directly with nursing staff, patients and parents to communicate relevance of hearing screening and early intervention to support positive outcomes.
- Managed and scheduled follow up appointments for failed screens to support patients' needs.
- Conducted newborn hearing screenings on infants in nursery and NICU prior to discharge from hospital.
- Trained all new team members, fostering a collaborative work environment and consistent quality of care.
- Collaborated with audiologists to ensure appropriate follow-up for infants needing further evaluation.
- Managed and monitored employee attendance and punctuality, addressing issues promptly to maintain optimal staffing levels.
- Collaborated with other managers to resolve scheduling conflicts and ensure smooth operations.
Bar Manager MOD
Tj Mulligans
01.2009 - 07.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Managed nightly employees, about six per shift
- Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Assisted with staff training
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Closed out cash register and prepared cashier report at close of business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Education
University of Memphis
Memphis, TNSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Suggestive selling
Timeline
Lead Hearing Screener
Hearing Screening Assosiates
08.2022 - 02.2024
Bar Manager MOD
Tj Mulligans
01.2009 - 07.2022
Server
Owners Box Sports Grill
University of Memphis
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