Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Heiss

Culleoka

Summary

Dynamic Benefits Manager with extensive experience at JRN, Inc., specializing in employee benefits administration and FMLA compliance. Proven track record in optimizing benefit programs and enhancing employee communication. Skilled in managing complex disability claims while fostering strong vendor relationships, ensuring compliance, and delivering exceptional support.

Overview

26
26
years of professional experience

Work History

Benefits Manager

JRN, Inc.
10.2005 - Current
  • Managed FMLA administration, coordinating leave requests and tracking time off for compliance purposes.
  • Educated staff on the value of their benefits package through training sessions and informational materials.
  • Audited benefit programs and agreements to optimize service delivery.
  • Conducted regular audits of benefit plans to identify discrepancies and maintain accuracy in records.
  • Coordinated disability claims management, working closely with insurance providers to facilitate prompt resolutions for affected employees.
  • Managed relationships with external vendors such as insurers and brokers, fostering strong partnerships in support of company objectives.
  • Educated new hires about different benefit plans.
  • Assisted employees with resolving complex benefit-related issues, providing timely support and guidance.
  • Ensured compliance with all federal, state, and local regulations governing employee benefits programs.
  • Streamlined benefits enrollment process for smoother onboarding of new employees.
  • Directed and controlled 401K, medical, dental, and vision benefit packages.
  • Implemented wellness programs to encourage healthy lifestyles among employees and lower insurance premiums.
  • Developed and executed annual open enrollment events, ensuring timely updates to employee benefits elections.
  • Assisted employees with their benefits-related questions or concerns, providing excellent customer service and support.


Customer Service Representative Loan Officer

Suntrust Bank
04.2004 - 08.2005
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.

Data Entry Assistant

Tennessee Farm Bureau
01.2003 - 01.2004
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Increased collaboration between teams using effective communication skills while sharing pertinent information related to designated projects or tasks.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Maintained timely and accurate data entry, contributing to an organized and efficient workflow.

Sales Clerk and In Store Marketing Team

Sears
06.2000 - 09.2002
  • Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
  • Developed strong relationships with customers, driving repeat business and loyalty.
  • Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
  • Kept front check out area clean and organized for efficient service.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Processed payments and returns with accuracy and efficiency.
  • Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
  • Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
  • Opened and closed store by balancing cash registers and receipts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Food Service Worker

McDonalds
04.1999 - 05.2000
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Education

High School Diploma -

Spring Hill High School
Spring Hill TN
05-2002

Skills

  • Life insurance administration
  • HIPAA compliance
  • HRIS systems
  • 401K experience
  • Medical insurance
  • Document preparation
  • Employee benefits administration
  • Data collection
  • Open enrollment coordination
  • FMLA administration
  • Benefit auditing
  • Leave of absence management
  • Employee communication
  • Disability management

Timeline

Benefits Manager

JRN, Inc.
10.2005 - Current

Customer Service Representative Loan Officer

Suntrust Bank
04.2004 - 08.2005

Data Entry Assistant

Tennessee Farm Bureau
01.2003 - 01.2004

Sales Clerk and In Store Marketing Team

Sears
06.2000 - 09.2002

Food Service Worker

McDonalds
04.1999 - 05.2000

High School Diploma -

Spring Hill High School
Brittany Heiss