Brittany Robinson
Nashville
Summary
Customer Service and Support Professional with 5+ years of experience in high-volume, fast-paced environments requiring strong communication, situational awareness, and adherence to safety and compliance standards. Skilled in de-escalation, problem-solving, incident documentation, and providing exceptional service to diverse populations. Adept at supporting organizational safety goals while maintaining a welcoming, professional presence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Engagement Specialist
Monogram Health
04.2024 - 01.2026
- Coordinate and schedule in home, telephonic and telehealth visits for the specialty Pulmonary as well as registered nurses, nurse practitioners, ensuring timely care.
- Communicate with patients, caregivers, and clinical staff to confirm appointments and resolve scheduling conflicts, if any.
- Maintain accurate information of patient interactions and appointment details in assigned company systems.
- Support clinical teams by prioritizing urgent cases and adjusting schedules to meet care delivery goals.
- Uphold HIPPA compliance and confidentiality while managing sensitive patient health information
Expert, Care/Tech
T-Mobile
09.2023 - 04.2024
- Deliver Tier 1 support for technical issues, ensuring timely resolution of incidents, service requests, and system concerns.
- Troubleshoot and repair end-user devices, operating systems, and approved applications with accuracy and attention to detail.
- Communicate clearly with customers to gather information, assess needs, and recommend effective solutions.
- Maintain documentation of issues and resolutions to support compliance and service quality standards.
Medical Case Specialist
QTC Management, Inc. (A Leidos Company)
05.2022 - 02.2023
- Managed sensitive medical documentation, insurance forms, and claims while maintaining strict confidentiality and compliance.
- Built and maintained a medical information database to support timely responses to inquiries.
- Scheduled and coordinated appointments for 250+ patients monthly, ensuring accuracy and minimizing conflicts.
- Interacted with veterans, patients, and providers with professionalism and empathy.
Customer Experience Consultant
Xtend Healthcare
02.2021 - 05.2021
- Analyzed customer data to identify needs and improve overall service experience.
- Supported public health initiatives by coordinating with healthcare professionals and assisting with COVID-related processes.
- Handled high-volume inbound calls, provided accurate information, and scheduled appointments.
- Followed HIPAA guidelines and organizational policies to ensure safe and compliant operations.
Risk and Compliance Specialist
Postmates
03.2020 - 01.2021
- Managed 80–100 inbound and outbound calls daily, resolving customer concerns with professionalism and accuracy.
- Processed financial transactions and maintained detailed records, contributing to a successful annual audit.
- Trained and mentored new representatives on compliance, communication, and customer service best practices.
- Collaborated with cross-functional teams to ensure consistent service and adherence to company policies.
Client Service Representative
Tennessee Automated Health Systems
02.2018 - 10.2019
- Provided front-line customer service, resolved inquiries, and maintained strong client relationships.
- Managed multiple calendars, scheduled appointments, and organized communication workflows.
- Entered and verified patient demographic data with a high level of accuracy.
- Ensured data integrity and compliance with organizational standards.
Education
Medical Assisting Diploma -
Remington College
Nashville, TN09.2023
Skills
- HIPAA compliance
- Follow-up coordination
- Appointment scheduling
- Healthcare
- Medical Terminology
Certification
CCMA Certification – Pending
Timeline
Patient Engagement Specialist
Monogram Health
04.2024 - 01.2026
Expert, Care/Tech
T-Mobile
09.2023 - 04.2024
Medical Case Specialist
QTC Management, Inc. (A Leidos Company)
05.2022 - 02.2023
Customer Experience Consultant
Xtend Healthcare
02.2021 - 05.2021
Risk and Compliance Specialist
Postmates
03.2020 - 01.2021
Client Service Representative
Tennessee Automated Health Systems
02.2018 - 10.2019
Medical Assisting Diploma -
Remington College