Brittney Atkinson
Clarksville
Summary
Dedicated professional with over 7 years in customer service, delivery operations, and logistics. Demonstrated ability in training staff, resolving issues, and ensuring safety in fast-paced environments. Recognized for contributions through Employee of the Month honors and safe driving achievements.
Overview
11
11
years of professional experience
Work History
Package Handler
UPS
La Vergne
07.2023 - Current
- Sort, scan, label, and organize packages according to destination and delivery requirements.
- Inspect packages for damage and report discrepancies to supervisors.
- Load and unload trailers while maintaining productivity and safety standards.
- Follow warehouse safety procedures and hazardous material handling guidelines.
- Maintain accurate records and documentation for package processing activities.
- Collaborate with team members to ensure efficient package flow and on-time shipment processing.
- Assist in identifying and resolving operational issues to minimize delays and improve efficiency.
- Operate in a fast-paced environment while consistently meeting performance expectations.
Courier
Federal Express (FedEx)
Clarksville
03.2021 - 06.2023
- Delivered and picked up packages safely and efficiently while meeting strict delivery deadlines.
- Maintained a clean driving record and earned recognition for 2 years of safe driving.
- Received Employee of the Month recognition in October 2022 for outstanding performance, reliability, and customer service.
- Trained and mentored new employees on delivery procedures, safety standards, and company policies.
- Assisted customers with service questions, delivery concerns, and problem resolution.
- Coordinated with dispatch and team members to optimize delivery routes and improve efficiency.
- Utilized GPS navigation and route-planning tools to ensure timely deliveries.
- Maintained accurate records, manifests, vehicle inspections, and customer signatures.
- Built positive relationships with customers through professional and dependable service.
Pool Cleaner
Jeff's Pool and Spa
Carolina Beach
07.2018 - 12.2020
- Provided professional service to residential and commercial customers while maintaining strong customer relationships.
- Trained customers on proper pool maintenance, safety practices, and equipment operation.
- Diagnosed water quality issues and recommended effective solutions to meet customer needs.
- Managed daily schedules and service routes to ensure on-time appointments and efficient workflow.
- Maintained accurate service records and communicated maintenance recommendations to customers.
- Handled and stored chemicals safely in accordance with company and safety guidelines.
- Built a loyal customer base through dependable service, professionalism, and attention to detail.
- Reported equipment issues and maintenance concerns to ensure safe and efficient operations.
House Cleaning Technician
Wipe Out Cleaning Services
Winnabow
07.2015 - 07.2018
- Delivered high-quality cleaning services while maintaining excellent customer satisfaction.
- Followed detailed customer instructions and adapted services to meet individual client needs.
- Coordinated multiple job sites to ensure seamless operations and high-quality service delivery.
- Demonstrated reliability through consistent attendance and timely completion of assigned work.
- Maintained safe handling and storage of cleaning products and equipment.
- Engaged with clients to address concerns promptly, enhancing overall satisfaction.
- Worked independently with minimal supervision while consistently meeting company standards.
- Established strong client relationships through consistent professionalism and reliable service.
Education
High School Diploma -
Heide Trask High School
Rocky Point, NC06-2015
Skills
- Customer Service
- Team Collaboration
- Onboarding Support
- Package Handling
- Inventory Management
- Stocking and Merchandising
- Loading and Unloading
- Warehouse Operations
- Safety Compliance
- Problem Solving
- Time Management
- Logistics Coordination
- Physical Stamina
- Communication Skills
- Dependability
- Attention to Detail
Timeline
Package Handler
UPS
07.2023 - Current
Courier
Federal Express (FedEx)
03.2021 - 06.2023
Pool Cleaner
Jeff's Pool and Spa
07.2018 - 12.2020
House Cleaning Technician
Wipe Out Cleaning Services
07.2015 - 07.2018
High School Diploma -
Heide Trask High School