Summary
Overview
Work History
Education
Skills
Timeline
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Brittney Burnette

Philadelphia

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

3
3
years of professional experience

Work History

Retail Customer Service Associate

Loves Travel Stop
02.2022 - 07.2024
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting solutions, and resolving issues quickly.
  • Followed company leadership and policies in resolving customer complaints with clarity and positivity.
  • Performed cash register operations including opening and closing procedures.
  • Operated POS systems proficiently to process transactions quickly and accurately.
  • Monitored stock levels and restocked shelves as necessary.
  • Worked closely with management to ensure smooth functioning of business operations.
  • Maintained a clean and organized store environment, enhancing customer shopping experience.

Babysitter

At Home
01.2022 - 07.2024
  • Communicated positively with children and guardians.
  • Played games, worked on puzzles, and read books to children.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Provided emotional support and stability.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Improved child safety by monitoring play areas and consistently enforcing rules.
  • Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.

Caregiver

Wellington Manor
08.2021 - 02.2022
  • Assisted residents with activities of daily living, promoting independence and quality of life.
  • Built strong relationships with residents to deliver emotional support and companionship.
  • Monitored health and well-being of residents and reported significant health changes.
  • Maintained detailed records of services performed on residents.
  • Assisted residents with maintaining good personal hygiene.
  • Laundered clothing and bedding to prevent infections.
  • Provided safe mobility support to help residents move around personal and public spaces.

Education

High School Diploma -

Cocke County High School
Newport, TN
05-2021

Skills

  • Excellent written and oral communication
  • Good communication skills
  • Customer support
  • Customer relations
  • Upselling strategies
  • Team collaboration
  • Problem solving
  • Organizational skills

Timeline

Retail Customer Service Associate

Loves Travel Stop
02.2022 - 07.2024

Babysitter

At Home
01.2022 - 07.2024

Caregiver

Wellington Manor
08.2021 - 02.2022

High School Diploma -

Cocke County High School

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Brittney Burnette