Brittney Lee
Hixson
Summary
The Director of Customer Experience is responsible for lending and developing the customer service and warranty teams to enhance customer satisfaction, streamline processes, and drive continuous improvement. This role ensures that customers receive exceptional support, warranty claims are handled efficiently, and brand loyalty is fostered through positive interactions.
Overview
8
8
years of professional experience
Work History
Director of Customer Experience
RP Communities
04.2022 - Current
- leading and developing the customer experience and warranty teams to enhance customer satisfaction, streamline processes, and drive continuous improvement
- ensures that customers receive exceptional support, warranty claims are handled efficiently, and brand loyalty is fostered through positive interactions.
- Streamline complaint resolution procedures, reducing average time taken to address concerns raised by customers significantly.
- Conducted thorough analysis of customer feedback, identifying trends and opportunities for enhancement of services offered.
- Collaborated with cross-functional teams to identify and address key areas of improvement in the customer journey.
In-Home Nanny
Bill and Mindi Scorey
01.2018 - 03.2022
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
- Maintained open communication with parents to discuss progress, challenges, and goals for the children.
- Encouraged creativity through arts and crafts projects fostering fine motor skill development.
Teacher's Assistant
Siskins Children's Institute
06.2017 - 12.2017
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Improved student behavior management by implementing consistent routines, clear expectations, and positive reinforcement strategies.
Education
Associate of Science - Elementary Education
New Hampshire Technical Institute
Concord, NH01-2015
Skills
- Strategic thinking
- Data-driven decision making
- Innovative mindset
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Organizational skills
Timeline
Director of Customer Experience
RP Communities
04.2022 - Current
In-Home Nanny
Bill and Mindi Scorey
01.2018 - 03.2022
Teacher's Assistant
Siskins Children's Institute
06.2017 - 12.2017
Associate of Science - Elementary Education
New Hampshire Technical Institute
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