Brittney McDuffie
Nashville
Summary
Healthcare administration professional with extensive experience in optimizing patient access and financial operations in clinical settings. Demonstrated success in enhancing workflow efficiency, maintaining HIPAA compliance, and improving patient satisfaction. Expertise in EHR systems, staff training, and fostering collaboration among teams.
Overview
10
10
years of professional experience
Work History
Senior Financial Analyst
Vanderbilt Wilson County Hospital
02.2026 - Current
- Develop and analyze key performance indicators (KPIs) to support operational and financial decision-making.
- Build and maintain financial models to forecast revenue, expenses, and cash flow.
- Partner with leadership and cross-functional teams to improve financial performance and efficiency.
- Conduct profitability analysis to guide resource allocation and strategic planning.
- Coordinated patient referrals and insurance authorizations.
- Completed day-to-day duties accurately and efficiently.
Registration Specialist
Vanderbilt Regional Outpatient
01.2025 - 02.2026
- Managed patient registration process, ensuring accuracy in demographics, insurance verification, and authorizations.
- Provided financial counseling and guided patients through billing and insurance processes.
- Maintained strict HIPAA compliance and confidentiality standards.
- Collaborated with clinical staff to improve patient flow and documentation accuracy.
- Resolved insurance and billing issues, improving patient satisfaction and reducing delays.
Team Lead
Middle Tennessee Mental Health
09.2022 - 07.2025
- Led daily operations for a team in a behavioral health setting, ensuring quality patient care and workflow efficiency.
- Trained and onboarded new employees, improving team performance and consistency.
- Provided coaching, feedback, and performance management to increase engagement and productivity.
- Implemented process improvements that streamlined operations and enhanced service delivery.
- Resolved team conflicts and fostered a collaborative, positive work environment.
- Partnered with leadership to meet departmental goals and improve overall program outcomes.
Assistant Store Manager
Hibbett Sports
01.2017 - 12.2022
- Promoted based on performance and leadership ability.
- Managed daily store operations including staff supervision, scheduling, and cash handling.
- Trained employees on customer service, sales strategies, and product knowledge.
- Analyzed sales performance and implemented strategies to increase revenue.
- Maintained inventory accuracy and enforced loss prevention policies.
Education
High School Diploma -
La Vega High School
Skills
- Healthcare Administration
- Patient Registration
- EHR Systems (Epic)
- HIPAA Compliance
- Financial Analysis
- Team Leadership
- Staff Training & Development
- Customer Service
- Medical Terminology
- Data Entry
- Microsoft Office (Excel, Word, Outlook)
- Workflow Improvement
- Patient Relations
- Administrative Support
- Insurance verification
- Attention to detail
- Team leadership
- Finance
- Effective communication with healthcare providers
- How to Schedule Appointments with a Provider
- Patient safety
- Multitasking capacity
- Organizational skills
Awards Recognition
- Caught in the Act Award, 11/01/24, Recognized for going above and beyond to assist patients and resolve complex issues, improving overall patient experience.
- Leadership Recognition, 05/01/24, Acknowledged for strong team leadership, mentoring staff, and driving performance improvements.
- Caught in the Act Award, 04/01/23, Awarded for exceptional service, teamwork, and proactive problem-solving.
Timeline
Senior Financial Analyst
Vanderbilt Wilson County Hospital
02.2026 - Current
Registration Specialist
Vanderbilt Regional Outpatient
01.2025 - 02.2026
Team Lead
Middle Tennessee Mental Health
09.2022 - 07.2025
Assistant Store Manager
Hibbett Sports
01.2017 - 12.2022
High School Diploma -
La Vega High School