Brittney N. Gilton
Dyersburg
Summary
Detail-oriented Order Processor with reputation for quickly and accurately preparing orders for shipment. Adept at packing boxes, preparing pallets, and moving merchandise with equipment such as forklifts. Offering punctual and reliable nature and 8+ years of experience.
Overview
9
9
years of professional experience
Work History
Staffing Coordinator
Manpower
05.2022 - 02.2024
- Developed and facilitated new-hire orientations.
- Interviewed, hired, and mentored over 25 new personnel and oversaw all staffing operations.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
- Utilized online applicant tracking system to screen resumes for all job openings.
- Reduced risks by enforcing compliance with federal, state and local employment laws and regulations.
- Coordinated job postings and advertisements for maximum exposure and response rate.
- Verified payroll, vacation and sick time hours to support accounting processes.
- Coordinated and administered job fairs and other recruitment events to engage potential talent.
- Facilitated smooth employee transitions with comprehensive onboarding program.
- Crafted detailed job descriptions and job postings, obtaining necessary information from hiring managers.
- Conducted reference checks and screening of potential candidates to support onboarding process.
- Collaborated with manager to determine department's short and long-term hiring needs.
- Assisted with personnel records management to support recordkeeping accuracy.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Advocated for staff members, helping to identify and resolve conflicts.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Assisted with writing job postings and job descriptions for boards.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Order Entry Processor
Ceco Door
02.2019 - 04.2022
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Provided regular updates to customers regarding orders to maintain transparency and customer trust.
- Assisted in forecasting and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.
- Input order information into system and updated customer accounts to document and track customer orders.
- Liaised with suppliers and vendors for prompt delivery of orders.
- Communicated with customers to address order inquiries, changes and cancellations.
- Processed customer orders in line with established policies and procedures.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Utilized customer service software to accurately enter customer data, process orders and update customer records.
- Processed and handled customer complaints, answering questions, and providing alternative solutions.
Sales/Customer Service Representative
CeCo Door
01.2019 - 02.2019
- Corresponding with Customers
- Ability to navigate CeCo Door Tech Data Catalog
- Ability to understand an order form
- Knowledgeable in Imputing orders into Order Pro and -Transferring it Mc Pac (AS400)
- Responsible for earning Technical Certifications
- Ability to retrieve Hardware Drawings and Templates
- Knowledge of Operating Systems, Web
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests for products, services, and company information.
Customer Service Lead position / Lead Sales Analyst
Specialty Furnishings, LLC
01.2015 - 12.2018
- Financing
- Record day to day business data
- Logistical Scheduling
- Delegated daily task to fellow correspondents
- Answer frequent customer calls
- Consistent improvement of customer satisfaction
- Daily use of company-specific computer software called STORIS POS
- Produced business documents
- Delivered key metrics for sales, credit, and warranties to drive success of business.
- Developed tools and processes to help improve operational efficiency and enhance sales team productivity.
- Gathered, organized and analyzed data, resolved discrepancies, and modeled information.
- Developed accurate sales forecasts by analyzing sales feedback and wrote reports for senior leadership.
- Reviewed contracts for accuracy and validity of cost and quote information, contacting customers directly to resolve issues when appropriate.
- Advised business partners on how to best leverage reported information and drive actionable insights.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Attended monthly sales meetings and quarterly sales trainings.
- Built relationships with customers and community to promote long term business growth.
Education
Bachelor of Science - Criminal Justice
Elizabeth City State University
Elizabeth City, NC05.2007
High School Diploma -
Hertford Count High School
Ahoskie, NC05-2003
Skills
- Microsoft Office
- Excel
- PowerPoint
- Computer Software
- Analytic ability
- Quick learner
- Verbal communication
- Written communication
- Computer skills
- Dependable
- Trustworthy
- Team player
- Recruitment
- Following pick sheets
- Data entry skills
- Deadline management
- Supply chain coordination
- Order picking
- Order logging
- Invoicing and billing
- Purchase order management
- Shipping procedures
- Releasing orders
- Returns processing
- Verifying shipments
- Fulfillment management
- Order proofing
Timeline
Staffing Coordinator
Manpower
05.2022 - 02.2024
Order Entry Processor
Ceco Door
02.2019 - 04.2022
Sales/Customer Service Representative
CeCo Door
01.2019 - 02.2019
Customer Service Lead position / Lead Sales Analyst
Specialty Furnishings, LLC
01.2015 - 12.2018
Bachelor of Science - Criminal Justice
Elizabeth City State University
High School Diploma -
Hertford Count High School
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