Brittney Reynolds
Ashland City
Summary
Being an impact in an establishment built for help is an area of love to embrace and experience most. Thriving to be an asset in every aspect of customer relation. Type A personality with mindset to ensure anything presented elevates beyond expectations. Very hands-on with pure passion and strategic attention. Always willing to take on additional tasks to ensure goals are met and room for more is available. Organized and detailed with the ability to maintain a positive attitude no matter the challenges. Extremely dependable, responsible, and accountable for multiple priorities and team collaboration. Authorized to work in the US for any employer
Overview
12
12
years of professional experience
1
1
Certification
Work History
Concierge
Vantage Pointe Village Assisted Living
02.2025 - Current
- Greet visitors and residents at the front desk and engage in pleasant conversations while maintaining questions or concerns
- Maintain a organized and clean front desk area to create a professional and welcoming environment for guests and residents
- Schedule, coordinate, and confirm transportation, interviews, and meetings
- Update, scan, document and file all residential information in computer system
- Resolve and assist with resident needs in a timely manner
PCA Personal Care Assistant
Vantage Pointe Village Assisted Living
09.2024 - Current
- Assist the elderly with daily living skills such as; laundry, toileting, bed baths | showers, transportation (transfers), meals (feeding)
- Creating a space of trust and comfort for adjusting to new lifestyle
- Train new employee to ensure the residents experience love and care while being present in facility
Front Desk Supervisor
Hampton Inn By Hilton
06.2020 - 08.2024
- Responded to guests inquires and resolved complaints to establish trust and increase satisfaction
- Trained staff to provide excellent customer service, apply best practices, and comply with policy and procedures
- Confirmed relevant guest information and payment methods to prevent fraud
- Collected room deposits, fee and any additional payments
- Communicated with repair needs to maintenance staff
Front Desk Receptionist
Hampton Inn By Hilton
03.2018 - 06.2020
- Greet guests at front desk and engage in pleasant conversations while maintaining check-in process
- Maintain cleanliness and organization in office to provide a professional and welcoming environment for guests and employees
- Schedule, coordinate, and confirm appointments and meetings
- Resolve issues, and concerns in a professional yet timely mannerly
Customer Service Rep
T-Mobile
02.2016 - 02.2018
- Provide customers with understanding and empathy while ensuring all concerns and issues are resolved
- Make sure all account information was up to date and correct
- Collected payments or arranged payment options
Caregiver
FirstLight Home Care
04.2013 - 01.2016
- Assist the elderly with daily living skills such as; laundry, toileting, bed baths | showers, transportation (transfers), meals (feeding), errands (grocery shopping,etc)
- Creating a space of trust and comfort
Education
High school diploma - undefined
Whites Creek Comprehensive High School
Whites Creek, TN05.2010
Skills
- Payroll management
- Time Management
- Communication Skills
- Computer Operation
- Computer Skills
- Data entry
- Technical Support
- Personal Assistant Experience
- Senior Care
- Patient Care
- Dementia Care
Certification
Driver's License
Timeline
Concierge
Vantage Pointe Village Assisted Living
02.2025 - Current
PCA Personal Care Assistant
Vantage Pointe Village Assisted Living
09.2024 - Current
Front Desk Supervisor
Hampton Inn By Hilton
06.2020 - 08.2024
Front Desk Receptionist
Hampton Inn By Hilton
03.2018 - 06.2020
Customer Service Rep
T-Mobile
02.2016 - 02.2018
Caregiver
FirstLight Home Care
04.2013 - 01.2016
High school diploma - undefined
Whites Creek Comprehensive High School
Driver's License
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