Brittney Richard
Memphis
Summary
Highly skilled in managing network and computer systems, with proven background in troubleshooting, software installation, and maintaining IT infrastructure. Known for strong problem-solving capabilities and ability to optimize system performance for enhanced operational efficiency. Demonstrated success in implementing security measures to protect data and network access. Made significant improvements in system reliability and user satisfaction through strategic planning and effective communication. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Information Technology Specialist
Abbtech
Memphis
04.2023 - 09.2025
- Company Overview: Internal Revenue Services
- Delivers customer support services to the organization, which includes configuration, installation, and maintenance of IT equipment and systems such as switches, PBXs, desktops, laptops, printers, and faxes as well as other desktop support work requiring a physical touch.
- Internal Revenue Services
Machine Operator 2
View, Inc.
Olive Branch
05.2021 - 03.2023
- Production line operating equipment, solving production process problems, making equipment adjustments, reporting production and quality data.
Information Technology
IRS
Memphis
11.2019 - 10.2020
- Maintain the continuity of equipment operations and workflow on one or more of a large-scale computer systems. Analyze, isolate, and resolve equipment programs or control failures that responds to standard operator commands, and perform special recovery activities and assist in testing and installing new systems.
Repair Technician II
FedEx Technology Service Center
Collierville
11.2018 - 05.2019
- Test machinery equipped parts to identify any defects. Reassembled and install software, and verified all information was available, displayed correctly.
Technical Support Representative
Dang it Repair
04.2018 - 10.2018
- Assisting and providing customers with phone products, helping troubleshoot with technical difficulties such as damaged phones, Tablets, gadgets, camera issues, and water damage.
Quality Control Technician
FedEx Tech Connect
06.2017 - 04.2018
- Inspect, test equipment to ensure that products are in good standards to meet manufacture standards and are free of defects.
Repair Technician
Synnex Corporation
03.2017 - 05.2017
- Disassembling, reassembling PC server racks utilizing a verity of hand tools and managing parts sensitive to damage, ensuring units meets all assembly and quality criteria.
Repair Technician
Flextronics
01.2014 - 02.2017
- Preform essential repairs to Apple laptop computers, assuring computer systems are in good working order, Troubleshoot, install software, hardware, and test to improve the quality of product.
Information Technology Specialist
I. Internal Revenue Service (IRS)
Memphis
- Performs studies and independently establish plans for improving the efficiency of information technology and communications processes.
- Interpret a variety of technical requirements making independent judgments to determine organizational compliance with applicable instructions, procedures and practices.
Education
High school or equivalent -
Hiset Tennessee
10.2017
Skills
- Quality assurance
- Microsoft Outlook
- Technical support
- Computer operation
- Software troubleshooting
- Desktop support
- Software testing
- Operating systems
- Communication skills
- Attention to detail
- Industrial controls
- Process improvement
- Help Desk
- Equipment maintenance
- Customer service
- Problem-solving
- Help desk
- Troubleshooting
Timeline
Information Technology Specialist
Abbtech
04.2023 - 09.2025
Machine Operator 2
View, Inc.
05.2021 - 03.2023
Information Technology
IRS
11.2019 - 10.2020
Repair Technician II
FedEx Technology Service Center
11.2018 - 05.2019
Technical Support Representative
Dang it Repair
04.2018 - 10.2018
Quality Control Technician
FedEx Tech Connect
06.2017 - 04.2018
Repair Technician
Synnex Corporation
03.2017 - 05.2017
Repair Technician
Flextronics
01.2014 - 02.2017
Information Technology Specialist
I. Internal Revenue Service (IRS)
High school or equivalent -
Hiset Tennessee